Box Office Assistant

Creative Scotland; Scotland; On-site; GBP 23,000 - 25,000; Full time

Job summary

An exciting opportunity awaits as a Box Office Assistant at a leading cultural organization in Scotland. This role offers flexible hours, allowing you to work 12 hours a week, including evenings and weekends. You'll be part of a dynamic team, delivering exceptional customer service while managing ticketing and event inquiries. With a commitment to employee well-being, the organization provides a Living Wage, generous holiday allowances, and various perks like discounted gym memberships. If you're passionate about the arts and enjoy engaging with the public, this position is perfect for you.

Benefits

Local Government Pension Scheme

Generous Holiday Allowance

Flexible Working Opportunities

Discounted Gym/Swim Memberships

Travel Expenses for Work

Qualifications

• Experience in a busy customer service environment.
• Essential cash handling and reconciliation experience.

Responsibilities

• Deliver high-level customer service for the box office.
• Handle ticketing, cash handling, and event enquiries.

Skills

Customer Service

Cash Handling

Booking Administration

Job description

We have an exciting opportunity for a Box Office Assistant to join our team at Rothes Halls. The role is for 12 hours per week on a flexible basis, including weekends or evenings.

Contract Type: Permanent
Grade: FC03
Salary: £ 23,783.40 – £24,890.91 per annum, pro rata / £12.67 – £13.26 per hour (£16.89 – £17.68 per hour for weekday evenings after 8pm and anytime on weekends)
Hours: 12 hours per week (flexible)
Location: Rothes Halls
Job Reference: ON000561

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild. We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting.

We’re a real Living Wage employer, and we offer a local government pension scheme, generous holiday allowance and flexible working opportunities. If you need to travel for work, we can provide pool cars if you’re near head office or pay travel expenses so you are not out of pocket! Along with this, you can also access discounted gym/swim memberships and other employee benefits.

The Role
Due to the increased footfall and rising demand for box office duties and enquiries, we are looking to recruit another Box Office Assistant for 12 hours per week on a flexible basis, including weekends or evenings.

The role is part of the frontline team delivering a high level of customer service for our box office. Although based in Rothes Halls, it will include, on occasion, covering a wide range of multi-purpose venues. As part of the box office team, you will undertakes duties including ticketing, cash handling, room and event enquiries, bookings administration and customer information service.

You can view the full job spec on our current vacancies page on our website.

About You
You will have experience of working in a busy customer service environment and working with the public. Previous experience of cash handling and reconciliation procedures is essential.

Previous box office or reception experience and experience of delivering a high level of customer service is desirable.

How to Apply
To find out more about the role and how to apply, please visit our current vacancies page on our website.

The deadline is Thursday 08 May 2025 at 09:00.