Box Office Assistant

TN United Kingdom; Port Talbot; On-site; GBP 20,000 - 28,000; Part time

Job summary

Join a vibrant arts hub as a Box Office Assistant, where you will provide exceptional service to patrons and help manage ticketing and concessions. This role is perfect for those passionate about the arts and community engagement. With exciting developments underway, including a new cinema space, your contributions will play a key role in enhancing visitor experiences. If you thrive in a dynamic environment and enjoy working with the public, this is the opportunity for you!

Qualifications

• Experience in dealing with enquiries in a sales environment.
• Ability to work as part of a team and use initiative.

Responsibilities

• Provide comprehensive Box Office Service to patrons.
• Handle cash and ensure accurate reconciliation of takings.
• Assist with administration and maintain Box Office systems.

Skills

Customer Service

Cash Handling

Sales Experience

Teamwork

Initiative

Education

No formal qualifications required

Tools

Computerized Box Office Systems

Databases

Job description

Social network you want to login/join with:

Neath Port Talbot County Borough Council

Location:

Port Talbot, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

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Job Reference:

f43fd6d5525b

Job Views:

4

Posted:

29.04.2025

Expiry Date:

13.06.2025

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Job Description:

Box Office Assistant

Job description

Contract Type: Permanent

Hours: Part Time 19 hours per week

Location of post: Pontardawe Arts Centre, Herbert Street, Pontardawe, Swansea SA8 4ED

We are currently looking for a Box Office Assistant to join our team at Pontardawe Arts Centre, which is a vibrant hub for arts and culture, offering a diverse range of performances, films, and community events. We are dedicated to providing exceptional service to our patrons and fostering a welcoming environment for all. Exciting new developmentsare underway, including the renovation of our facilities and a brand new dedicated cinema space. If you want to be a part of the exciting future of Pontardawe Arts Centre is the place for you.

The successful candidate will be responsible for providing a comprehensive Box Office Service to the Pontardawe Arts Centre

The main duties of the post;

• To offer an information, ticketing and concessions at the Arts Centre, assisting visitors and telephone callers, answering queries about facilities and services.
• To sell concessions from the café bar, take bookings and sell tickets for the range of Arts Centre live and cinema programme of events.
• Ensure all visitors are welcomed in a friendly and professional manner.
• To enter data and maintain the Arts Centre Computer and Box Office systems.
• To assist with the sale of concessions from the Arts Centre café/bar.
• To handle cash and take responsibility for all takings including credit card transactions, during shift, including the reconciliation and banking of monies.
• To ensure the cash and deposit reconciliation form is completed.
• Ensure that all telephone calls are answered promptly, politely and in a professional manner.
• Ensure that all messages taken are accurate, legible and passed on in good time.
• To assist with administration and clerical procedures as a member of the Arts Centre team.
• To undertake incidental cleaning as required.
• To ensure the health and safety of the public and direct activities of Arts Centre users to prevent injury, misuse and damage to the facilities.
• To undertake other duties commensurate with the post and grade as required by the Visitor Services Manager.
• To undertake training as required
• Be involved in an annual Development and Review process.
• Discuss and review targets for personal development.
• Ensure that the Local Authority policies and procedures are observed.

You will have experience in/of;

Dealing with personal, telephone, electronic and postal enquiries in a sales environment, preferably in an arts organisation

Working with computerised box office systems and databases

Ability to work as part of a team whilst demonstrating a willingness and ability to use initiative.

Understanding of arts marketing

Able to demonstrate enthusiasm and commitment to serving the community.

Ideally you will have;

Knowledge of cash and credit debit card handling processes in a retail environment.

No formal qualifications required, however the post holder must be prepared to undertake training in any relevant training required for the post.

If you think that you have the necessary experience and qualifications for this role, we would love to hear from you.