Bowl Team Member - Part Time - Guildford Spectrum

Freedom Leisure; Guildford; On-site; GBP 40,000 - 60,000; Part time

Job summary

A community-focused leisure provider in Guildford is seeking a Customer Service Team Member for the Bowling Alley. This role involves providing excellent customer service, assisting visitors with bowling etiquette, and maintaining a clean environment. Full training is provided, along with opportunities for career progression and a comprehensive benefits package. Salary is up to £12.21 per hour with flexible working hours.

Benefits

Staff benefit scheme

Discounted staff membership

Incremental holidays

Employee Assistance Programme

Company pension

Financial advice

Qualifications

• Must be friendly and courteous to customers.
• Ability to assist customers with bowling console equipment.
• Knowledge of bowling etiquette and ball weights.

Responsibilities

• Deliver excellent customer service to ensure a warm welcome for visitors.
• Assist customers with any queries or problems they may have.
• Ensure all areas are clean, tidy, and safe.

Skills

Customer service

Communication

Knowledge of bowling etiquette

Job description

Do you want to make a difference within your local community, supporting people to improve their lives through leisure?

If you feel driven to inspire people to be more active, improve their wellbeing and would like a job that will make a real different to local people’s lives then Freedom Leisure is the place for you!

We are a not-for-profit leisure trust with we have a strong purpose and commitment to support our local communities and hard-to-reach groups encouraging them to become more active, contributing to improved lives. From Swimming lessons, to walking football and everything in-between we are driven to provide fun and welcoming sessions to support the whole community to be active, both within our leisure centres and in the local community.

We are looking for exceptional individuals to join our team, at Guildford Spectrum, in our Bowling Alley. Working at this iconic centre, you will be part of the Freedom Leisure team. You will deliver excellent customer service at all time, ensuring our visitors have a warm and friendly welcome. Working in the bowling alley, you will be on hand to assist customers with bowling etiquette, which could be anything from ball weights, shoe hire and the nature of the game.

The good thing is that we provide you with full training and great potential for career progression, we have over 100 facilities across England and Wales – many of our staff have built successful careers with us because they love the having a positive impact in their local communities and enjoy the variety that the role provides.

In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.

Hours: 13.25 hours per week, Monday - Sunday (Rota basis)

• To be courteous and friendly to customers, making them feel welcome and assisting them with any queries or problems.
• To have a thorough knowledge of the Bowling console equipment to help customers entering names and correcting scores.
• To advise customers about bowling etiquette and about ball weights, shoe hire and the nature of the game of ten-pin bowling.
• To ensure all areas are clean, tidy and safe, including toilets. Ensuring daily and cleaning checklists are completed up to the required standard.
• To take responsibility for bowling shoe hire ensuring that customers' shoes are stored securely in the correct manner and that all bowling shoes are clean and have laces.
• To take bookings from customers over the phone and in person.
  

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind, so what can we offer you?

• My Staff Shop, our very own staff benefit scheme, gives employees access to a great range of benefits. Get discounts on cinema tickets, travel bookings, high street e-vouchers, gift cards, days out, leisure activities and your day to day spending.
• Discounted Staff membership (including family members)
• Incremental holidays
• Employee Assistance Programme - 24/7 confidential, independent and professional counselling.
• Company pension
• Various insurance and saving schemes
• Financial advice
• Cycle-to-work and Car Leasing tax-efficient schemes (salaried staff only, depending on earnings)
• All this as well as fully funded training and career progression opportunities in a team working environment

Closing date: 15th August 2025

Salary: up to £12.21 per hour