Bowl Duty Officer - Full Time - Guildford Spectrum

Freedom Leisure; Guildford; On-site; GBP 20,000 - 25,000; Full time

Job summary

Freedom Leisure is seeking a proactive Duty Officer to enhance community leisure experiences at the Guildford Spectrum. This role invites candidates with strong customer service and communication skills to lead a dedicated team, fostering a positive atmosphere for community engagement and activity promotion. Full training and career development opportunities are provided within this established organization.

Benefits

Discounted Staff membership

Incremental holidays

Employee Assistance Programme

Company pension

Various insurance and saving schemes

Financial advice

Cycle-to-work scheme

Fully funded training

Qualifications

• Experience in customer-facing roles and supervisory positions.
• Ability to establish relationships with customers and staff.
• Excellent communication skills with a hands-on approach.

Responsibilities

• Lead the team and ensure excellent customer service.
• Promote good public relations and maintain knowledge of available programs.
• Bring new ideas to improve the Bowling Centre offerings.

Skills

Customer service

Interpersonal skills

Teamwork

Negotiation

Communication

Cash handling

Job description

Do you want to make a difference within your local community, supporting people to improve their lives through leisure?

If you feel driven to inspire people to be more active, improve their wellbeing and would like a job that will make a real different to local people’s lives then Freedom Leisure is the place for you!

We are a not-for-profit leisure trust with we have a strong purpose and commitment to support our local communities and hard-to-reach groups encouraging them to become more active, contributing to improved lives. From Swimming lessons, to walking football and everything in-between we are driven to provide fun and welcoming sessions to support the whole community to be active, both within our leisure centres and in the local community.

Guildford Spectrum is looking for a new Duty Officer to join their friendly and professional team in our Bowling Centre. We are looking for someone who has a good awareness of the industry, someone who is able to bring new and exciting ideas to the team. Ideally you will have good interpersonal skills, able to negotiate and persuade people, both internally and externally. Working and leading the team, you must have a team orientated approach to work. You will need to promote and maintain good public relations and excellent customer service, and to be fully aware of the courses, facilities and programmes available in the Bowling complex.

The good thing is that we provide you with full training and great potential for career progression, we have over 100 facilities across England and Wales – many of our staff have built successful careers with us because they love the having a positive impact in their local communities and enjoy the variety that the role provides.

In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.

Hours: 37 hours a week - Monday to Sunday (rota basis)

• Experience of a Customer facing environment
• Experience of working in a Supervisory role
• The skill to establish key relationships with staff, customers and other user groups
• Excellent Communications skills, with the ability to deal with people at all levels
• Have a 'hands-on' approach
• Cash handling experience preferable
• Experience of working within a Team

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind, so what can we offer you?

• My Staff Shop, our very own staff benefit scheme, gives employees access to a great range of benefits. Get discounts on cinema tickets, travel bookings, high street e-vouchers, gift cards, days out, leisure activities and your day to day spending.
• Discounted Staff membership (including family members)
• Incremental holidays
• Employee Assistance Programme - 24/7 confidential, independent and professional counselling.
• Company pension
• Various insurance and saving schemes
• Financial advice
• Cycle-to-work and Car Leasing tax-efficient schemes (salaried staff only)
• All this as well as fully funded training and career progression opportunities in a team working environment

Closing date: 17th July 2025

Salary: up to £24,134 per annum