Boutique Manager – Luxury Retail

Erdem; London; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player in luxury retail is seeking a Boutique Manager to lead their prestigious Sloane Street location. In this role, you will oversee daily operations, ensuring exceptional customer service and meeting sales targets. The ideal candidate will possess a minimum of 3 years of experience in luxury retail management, with a keen eye for fashion and trends. You'll be responsible for mentoring a high-performing team, driving sales strategies, and maintaining the boutique's luxurious image. Join this dynamic environment where your leadership can shine and make a significant impact on the brand's success.

Qualifications

• Minimum 3 years in luxury retail management, preferably in Knightsbridge.
• Strong leadership and customer service skills required.

Responsibilities

• Lead and motivate a high-performing team to achieve sales goals.
• Ensure exceptional customer service and maintain brand standards.
• Manage inventory levels and oversee financial operations.

Skills

Leadership Skills

Customer Service Excellence

Sales Strategy Development

Inventory Management

Visual Merchandising

Education

Experience in Luxury Retail Management

Fluency in Multiple Languages

Job description

Job Title: Boutique Manager – Luxury Retail

Location: ERDEM Boutique Sloane Street

Reports To: Regional Manager

Position Type: Full-Time

Job Summary:

The Boutique Manager will oversee the daily operations of a luxury retail boutique, ensuring exceptional customer service, meeting sales targets, and maintaining the brand’s prestigious image. The ideal candidate will have a minimum of 3 years of experience in Ready-to-Wear (RTW), preferably in the Knightsbridge area, along with extensive experience in luxury retail management, a keen eye for fashion and trends, and strong leadership skills to manage and motivate a high-performing team.

Key Responsibilities:

Leadership & Team Management:

• Lead, mentor, and motivate a team of sales associates to deliver exceptional customer service and achieve sales goals.
• Conduct regular team meetings to discuss performance, sales targets, and product knowledge.
• Provide ongoing training and development for staff on luxury product knowledge, sales techniques, and customer service standards.
• Manage staff scheduling to ensure optimal coverage during peak and off-peak hours.
• Address staff concerns, conduct performance reviews, and manage conflict resolution effectively.

Sales & Business Development:

• Drive sales to meet or exceed monthly and annual targets through effective team leadership and sales strategies.
• Analyse sales reports and metrics to identify trends, opportunities, and areas for improvement.
• Develop and implement personalized sales strategies for high-net-worth clients.
• Foster and maintain strong customer relationships to encourage repeat business and customer loyalty.

Customer Service Excellence:

• Deliver an exceptional and personalized shopping experience for all customers, ensuring every interaction reflects the luxury brand’s standards.
• Handle customer inquiries, complaints, and feedback with professionalism and care, ensuring customer satisfaction and retention.
• Oversee VIP client management, including personalized services, private shopping experiences, and exclusive events.

Visual Merchandising & Store Presentation:

• Ensure the boutique’s visual presentation aligns with the brand’s guidelines, including window displays, in-store layouts, and product placement.
• Collaborate with the visual merchandising team to execute seasonal and promotional displays.
• Maintain high standards of cleanliness, organization, and overall store appearance.

Inventory Management:

• Oversee inventory levels, including stock replenishment, transfers, and receiving new deliveries.
• Conduct regular stock counts and ensure accurate record-keeping.
• Minimize stock discrepancies and manage shrinkage through effective loss prevention measures.

Financial Management:

• Manage boutique budgets, including payroll, expenses, and operational costs.
• Ensure accurate cash handling procedures and adherence to financial policies.
• Prepare and analyse sales reports, budgets, and forecasts to inform business decisions.

Brand Representation:

• Uphold and communicate the brand’s core values, image, and messaging consistently in all customer interactions and marketing activities.
• Represent the boutique at industry events, trade shows, and community engagements.

Event Planning & Execution:

• Plan and execute in-store events, product launches, and exclusive client experiences to enhance brand presence and drive sales.
• Collaborate with marketing teams for promotional activities and campaigns.

Experience & Requirements:

• Minimum 3 years in luxury retail management in the capacity of an Assistant Manager or higher.
• Existing client book in the Knightsbridge market preferred.
• Fluent in multiple languages, including Arabic.