Boutique Front Office Lead - Belfast Opening

The Bedford Hotel; Belfast; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prestigious boutique hotel in Belfast is seeking a Front Office Manager to oversee operations and deliver exceptional guest experiences. The ideal candidate brings extensive customer service experience and excellent organizational skills to manage guest registration, concierge services, and accounting functions. Join an opening team committed to fostering a supportive culture with a focus on innovation and career growth. This role offers a competitive salary along with professional development opportunities and a recognition-driven environment.

Benefits

Competitive salary

Training and development programmes

Clear career progression pathways

Supportive culture

Recognition and rewards

Work-life balance initiatives

Responsibilities

• Manage all aspects of the Front Office department including guest registration.
• Ensure unique guest experiences aligned with The Bedford Hotel brand.
• Provide a warm welcome to all guests, both new and returning.
• Ensure punctuality and courtesy of the team to guests and colleagues.
• Oversee security responsibilities for guest and hotel property.
• Perform guest accounting functions and cash handling accurately.
• Train team members on Front Office systems and procedures.
• Ensure smooth check-in and check-out procedures are consistently implemented.
• Monitor success through guest feedback and company targets.
• Communicate effectively day to day to uphold service standards.
• Work closely with Reservations team to maximize occupancy.
• Train team on emergency situations and maintain local emergency relationships.
• Draft rosters according to business needs.

Skills

Customer service experience

Excellent organisational skills

Attention to detail

IT proficiency

Communication skills

Ability to identify potential business leads

Job description

A prestigious boutique hotel in Belfast is seeking a Front Office Manager to oversee operations and deliver exceptional guest experiences. The ideal candidate brings extensive customer service experience and excellent organizational skills to manage guest registration, concierge services, and accounting functions. Join an opening team committed to fostering a supportive culture with a focus on innovation and career growth. This role offers a competitive salary along with professional development opportunities and a recognition-driven environment.