Boutique Assistant, Selfridges (12 month FTC)

Cartier; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prestigious luxury brand in London is seeking a Client Ambassador to enhance the customer experience by welcoming clients, managing waiting times, and assisting during sales. Ideal candidates should have prior client service experience in the luxury sector, excellent communication skills, and a team-oriented approach while ensuring a professional boutique environment.

Qualifications

• Experience in a client service role, preferably in luxury.
• Excellent communication and interpersonal skills.
• Ability to take initiative and adapt.

Responsibilities

• Welcome and greet clients upon arrival.
• Manage client waiting times and ensure smooth flow.
• Coordinate between sales associates and other team members.
• Maintain an impeccable boutique environment and support operations.

Skills

Client service experience

Communication skills

Interpersonal skills

Team player

Initiative and adaptability

Fluency in English

Job description

How will you make an impact?

As an Ambassador of the Maison, you will be responsible for welcoming clients, managing waiting times, and ensuring they are well taken care of in the most efficient manner. You will also assist Sales Associates during sales and participate in daily boutique operations.

What will be your mission?

Client Welcoming and Waiting Time Management

• Uphold the Cartier image by maintaining a professional demeanor
• Provide a consistent excellent client experience with courtesy and professionalism
• Welcome and greet clients upon arrival
• Manage client waiting times and direct clients to waiting areas, ensuring they are attended to by the Hospitality team if relevant
• Share information and storytelling about the Maison and the boutique
• Ensure smooth client flow within the boutique

Sales Assistance

• Coordinate between Sales Associates and Stock Admin/Cashier/Voituriers
• Handle gift wrapping and manage the packaging area
• Accompany clients to the door upon departure
• Assist with Care Service duties (e.g., bringing pieces), without handling payments

Daily Boutique Operations

• Maintain an impeccable boutique environment
• Respect all group, Maison, and boutique policies, procedures, and guidelines
• Support stock inventories and price labeling
• Participate in setup and breakdown at opening and closing times
• Implement Visual Merchandising guidelines
• Order boutique supplies (bags, drinks, materials, etc.)

How will you experience success with us?

• Experience in a client service role (luxury industry preferred)
• Excellent communication and interpersonal skills
• Ability to take initiative and adapt
• Strong team player
• Fluent in English; additional languages are a plus

What do we offer?

At Cartier, we value diversity and inclusion, believing that embracing these qualities fosters creativity and excellence. We are committed to creating a workforce that reflects our clients and communities.

Who are we?

We celebrate the uniqueness of our people and foster a supportive environment that inspires our iconic creations. We are dedicated to diversity, equal opportunity, and creating a workplace where differences are leveraged for success.

Cartier offers exciting opportunities for professional and personal growth in a unique environment. Welcome to our Maison!

Your journey with us:

Our recruitment process includes:

• Initial screening call with Richemont Talent Team
• Interview with the Hiring Manager
• Interview with the HR Manager