Boutique Assistant - New Bond Street

Richemont; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Ein renommiertes Unternehmen sucht einen Boutique Assistant, der das Verkaufsteam unterstützt und ein außergewöhnliches Kundenerlebnis bietet. In dieser Rolle sind Sie verantwortlich für die Vorbereitung und Präsentation von Produkten sowie die Unterstützung bei Verkaufs- und Kundenserviceaktivitäten. Sie werden in einem luxuriösen Umfeld arbeiten, das Wert auf Teamarbeit, Organisation und exzellenten Kundenservice legt. Diese Position bietet die Möglichkeit, Teil einer traditionsreichen Maison zu werden, die sich der Karriereentwicklung ihrer Mitarbeiter widmet und umfassende Schulungen anbietet.

Qualifications

• Erfahrung im Bereich Fine Jewellery und High Jewellery.
• Starker Fokus auf Kundenservice und Luxusdienstleistungen.

Responsibilities

• Unterstützung des Verkaufsteams bei der Bereitstellung eines außergewöhnlichen Kundenerlebnisses.
• Vorbereitung und Verpackung von Produkten sowie Verkaufsabwicklung.

Skills

Kundenservice

Verkauf

Teamarbeit

Interpersonelle Fähigkeiten

Organisationsfähigkeit

Job description

Are you a good match?

Do you have solid experience in Fine Jewellery, and ideally in High Jewellery as well?

Do you possess a strong sense of luxury service, aesthetics, and a proactive approach?

Are you a supportive team player, positive, and constructive at all times?

Do you have very good interpersonal skills and the ability to interact with an international clientele to develop a network of loyal clients?

Are you meticulous, highly client-focused, and organized?

What are we expecting from you?

The Boutique Assistant supports the sales team in providing an exceptional experience to clients, efficiently handling both client-facing and back-office activities. This role embodies and represents the Maison’s values at the highest standards.

Advising, selling & clienteling…

• Assist Sales Associates during presentations (welcome clients, serve drinks, present products)
• Prepare and wrap products
• Process sales (prepare related documents, follow payment procedures)
• Support sales team in daily clienteling activities (gift card preparation, purchase of small client gifts)

Showcase maison identity & expertise…

• Follow Brand visual identity guidelines (visual merchandising, daily maintenance)
• Support event organization
• Have knowledge of High Jewellery, Jewellery, and Watchmaking

Customer service…

• Assist Sales Associates during customer service activities
• Perform customer service activities permitted in the boutique when needed
• Prepare and wrap products
• Process sales when necessary

Customer experience & in-store journey…

• Support Sales Associates in Customer Path (CP) preparation
• Review and set up the workspace
• Check daily cleanliness of counters, displays, and windows

Operations…

• Review and set up back-office sales tools
• Contribute to operational tasks
• Monitor stock of supplies (consumables, drinks, stationery, etc.)
• Be aware of current product stock
• Build operational knowledge of all digital tools (tablet, iPad, iPhone, etc.)
• Comply with Maison’s policies and commercial rules
• Follow established procedures

More than a role… We recruit for a career!

Joining Van Cleef & Arpels means becoming part of a Maison committed to employee career development. You will receive training on our history, know-how, and creations to immerse you into our enchanting world.

The recruitment process

• Send your application online.
• If your profile matches our criteria, our Talent Acquisition team will contact you for an interview. You will meet the Retail Director and HR Business Partner during the process. Otherwise, you will receive an email informing you of the outcome.