Boutique Assistant Manager

Purdey; London; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading luxury brand seeks a Boutique Assistant Manager. In this role, you will enhance customer experiences, lead a dynamic team, and drive sales at our Audley House boutique in London. Candidates should have strong retail backgrounds and demonstrate excellent leadership and customer service skills. Join us to represent the Purdey brand, embody its values, and ensure operational excellence.

Qualifications

• Strong retail experience, preferably in luxury or premium retail.
• Proven ability to lead and motivate teams.
• Excellent communication and interpersonal skills.

Responsibilities

• Deliver exceptional personalized service to customers.
• Support recruitment and training of the boutique team.
• Achieve and exceed sales targets.

Skills

Customer Service

Team Leadership

Sales Performance

Problem Solving

Communication

Tools

POS Systems

Microsoft Office

Job description

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How will you make an impact?

Boutique Assistant Manager - Audley House

(Permanent, Full-time)

As Boutique Assistant Manager, you will play a vital role in supporting the Boutique Manager in overseeing all aspects of our Audley House boutique. You'll be responsible for ensuring a premium customer experience, driving sales performance, and fostering a positive and professional environment for our team.

How will you make an impact:

• Customer Experience Champion: Deliver exceptional, personalized service to our clientele, assisting with product selection, styling advice, and special orders. Proactively address customer inquiries and resolve any concerns with grace and efficiency.

• Team Leader & Mentor: Support the Boutique Manager in the recruitment, training, and development of our talented team. Lead by example, providing ongoing coaching and feedback to cultivate a high-performance culture.

• Sales Driver: Achieve and exceed individual and team sales targets through proactive engagement with customers and a deep understanding of our products.

• Operational Excellence: Assist with inventory management, maintain visual merchandising standards, and ensure the boutique operates smoothly and efficiently, adhering to all company policies and procedures.

• Brand Ambassador: Embody the Purdey spirit and values, representing our brand with pride and professionalism at all times.

How will you experience success with us?

• Strong retail experience, ideally within a luxury or premium retail environment and in a supervisory role. Equivalent experience in high-end service industries will also be considered.
• Proven ability to lead and motivate a team to achieve sales targets and deliver exceptional customer service.
• Excellent communication, interpersonal, and problem-solving skills.
• Familiarity with CRM systems and experience managing a VIP client book is a plus.
• Proficiency in POS systems and Microsoft Office (or equivalent).
• Ability to thrive in a fast-paced, dynamic environment and remain composed under pressure.
• Flexibility to work a schedule that includes weekends and holidays.
• Additional languages a plus, especially Arabic.

What makes our group different?

• Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.
• We value freedom, collegiality, loyalty, and solidarity.
• We foster empathy, curiosity, courage, humility, and integrity.
• We care for the world we live in.