Boutique Assistant - Harrods (12 month FTC)

Richemont; London; On-site; GBP 28,000 - 38,000; Full time

Job summary

As an Ambassador of the Maison at Cartier, you will enhance client experiences by managing wait times and assisting during sales. This role requires excellent communication skills and a commitment to maintaining the luxury standards of the boutique, ensuring a welcoming environment for all clients.

Qualifications

• Experience in client service role, preferably within the luxury industry.
• Fluent in English, additional languages are a plus.
• Ability to take initiatives.

Responsibilities

• Welcome clients and manage their waiting times.
• Assist Sales Associates during sales and daily operations.
• Ensure an impeccable boutique environment.

Skills

Communication

Interpersonal skills

Team player

Adaptability

Job description

HOW WILL YOU MAKE AN IMPACT?

As an Ambassador of the Maison, you will be responsible for the welcoming of clients, manages waiting time and ensures that they are being taken care of in the most efficient manner. You will also assist the Sales Associates during a sale and participates to daily boutique operations.

WHAT WILL BE YOUR MISSION?

Client Welcoming and Waiting Time Management

• Upholds the Cartier image by always maintaining professional demeanour
• Provides a consistent excellent client experience by providing the highest degree of courtesy and professionalism
• Welcomes and greets the client upon arrival in the boutique and/or boutique area
• Manage client waiting times, direct the clients towards a waiting area and ensures that the client is being taken care of by a member of the Hospitality team (if relevant).
• Provides information and storytelling about the Maison and the boutique
• Ensures the client flow is smooth within the boutique

Sales Assistance

• Coordinates between Sales Associates and Stock Admin/Cashier/Voituriers, etc.
• Gift wrapping and management of the packaging area
• Accompanies the clients to the door upon departure
• Assists with Care Service duties (bringing pieces, etc.) without handling with payments

Daily Boutique Operations

• Ensures the overall boutique environment is impeccable
• Respects all group, Maison and boutique policies, procedures and guidelines
• Support with stock inventories, price labelling
• Participates to the set up and breakdowns at opening and closing of the boutique
• Participates to the implementation of Visual Merchandising guidelines
• Order boutique facilities (bags, drinks, edition material, office facilities, etc.)

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Experience in client service role (within the luxury industry is preferred)
• Excellent communication and interpersonal skills
• Ability to take initiatives and be adaptable
• Strong team player
• Fluent in English (additional languages are a plus)

WHAT DO WE OFFER?

At Cartier, we are proud to employ talents from diverse backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

WHO ARE WE?

As a place where singularity thrives together, we value the uniqueness of our people, and we see the results of what we do because we are on the journey together. We recognize the richness diversity brings and we embrace a workplace where those differences can be leveraged.

We offer exciting opportunities to gain experience professionally and personally in a supportive environment which in turn inspires the Cartier creations that become icons in the world of luxury.

We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

Quite simply, Cartier is a place like no other. Welcome to our Maison!

YOUR JOURNEY WITH US:

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:

• Initial screening call with Richemont Talent Team
• Interview with the Hiring Manager
• Interview with the HR Manager