Bournemouth Town Centre Ranger

TN United Kingdom; Bournemouth; On-site; GBP 24,000 - 28,000; Full time

Job summary

A non-profit organization in Bournemouth is seeking two Town Rangers to support local businesses. The role involves engaging with visitors, monitoring the area for safety, and building relationships with the community. Ideal candidates will have customer service experience and be physically fit for outdoor work.

Qualifications

• Previous experience in a face-to-face customer contact role is ideal.
• Physically fit and able to walk up to 8 miles a day.

Responsibilities

• Provide a visible, approachable presence in the town centre.
• Develop relationships with local businesses and act as an ambassador.
• Monitor the area for safety and report issues.

Skills

Customer Service

Teamwork

Knowledge of Bournemouth

Job description

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Bournemouth Town Centre Ranger, Bournemouth

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Client:

Location:

Bournemouth, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

8f93f43b74a7

Job Views:

3

Posted:

14.05.2025

Expiry Date:

28.06.2025

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Job Description:

Your new company

You will be working for a non-for-profit organisation that helps support the local town businesses.

Your new role

We need 2 Rangers, one on a full-time 35-hour contract and the other on a 28-hour contract.

The role of the Town Ranger is to provide a visible, approachable, uniformed presence on the streets, acting as the eyes and ears of the company, dealing directly with a defined range of issues, and escalating and reporting any unusual activity to the appropriate authority. A major part of the role involves acting as a host for visitors and customers of the member businesses.

Key Tasks:

• Monitor the area from the streets.
• Welcoming and nurturing visitors and shoppers to the town centre.
• Develop relationships with local businesses to understand the opportunities available to visitors and act as an ambassador for the town.
• Monitor the town centre for undesirable incidents, ensuring visitors and shoppers feel safe.
• Identify and report issues to the CCTV room that cannot be resolved immediately.
• Escalate unresolved issues to relevant authorities and monitor until resolved.
• Maintain accurate records of incidents and issues.
• Support identification of known trouble-makers to CCTV, police, and relevant authorities.
• Act as a champion of Bournemouth town centre.

It is expected that over time, the job holder will develop strong relationships with visitors, local businesses, police, council employees, and CCTV colleagues.

What you'll need to succeed

Ideally, previous experience in a face-to-face customer contact role. Experience working in a team and knowledge of Bournemouth town centre are desirable.

You should be physically fit and able to walk up to 8 miles a day while carrying belt-mounted equipment.

Contracted hours will be 35 hours per week across 5 days, with some weekend work required.

The contract is fixed-term until 2027, with potential extension depending on renewal ballots from 2027 to 2032.

The role is based in the Bournemouth Town Centre BID area and requires working outdoors in all weather conditions.

Applicants will undergo standard DBS checks.

What you'll get in return

The starting salary will be £24,000, with a planned 3% pay rise in July 2025.