BOTTEGA VENETA - Supervisor (Heathrow)

Bottega Veneta UK Co Ltd.; Hounslow; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a prestigious luxury brand as a Supervisor at Heathrow, contributing to the team's success by supporting the Store Manager, maximizing sales, and ensuring exceptional customer service. This role offers a unique opportunity for personal and professional development in a diverse and inclusive environment.

Qualifications

• Experience in retail or supervisory role preferred.
• Skills in managing conflicts and complaints effectively.
• Ability to work under pressure while ensuring team collaboration.

Responsibilities

• Act as point of reference when the Store Manager is not present.
• Support Store Manager in policy adherence and maximizing sales.
• Deliver excellence in customer service aligned with company standards.

Skills

Customer service

Teamwork

Sales techniques

Conflict resolution

Job description

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BOTTEGA VENETA - Supervisor (Heathrow), Hounslow

Client:

Location:

Hounslow, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

0cc85d7eeb08

Job Views:

4

Posted:

29.06.2025

Expiry Date:

13.08.2025

Job Description:

Description

We are currently seeking a Supervisor who will report to the Store Manager as part of our team in Heathrow.

How you will contribute:

• Act as point of reference when the Store Manager is not in store.
• Support the Store Manager to ensure that policies and procedures are properly followed.
• Handle client complaints or conflicts.
• Finalize sales targets achievements in line with company strategy.
• Use effective selling techniques to maximize the business potential of the stores.
• Support the SM in finding effective solutions to maximize sales opportunities.
• Contribute to building team working, sharing information and best practices.
• Collect and update customer information to ensure an efficient use of CRM and Client Book.
• Uphold respect for the company standards and procedures.
• Keep stock info updated and follow store-to-store transfer request procedures.
• Inspire trust by displaying honesty and contribute to creating and maintaining a positive environment, especially in critical situations.
• Deliver excellence in customer service in alignment with the company standards and policies.
• Identify and evaluate people's strengths and areas of improvement based on observation and measurable results. Provide effective feedback to improve skills and performance.
• Be in charge of delivering the monthly touch base with the supervision of the ASM or SM.
• Ensure all procedures are properly followed when SM or ASM are not present.

Why work with us?

This is a fabulous opportunity to join the Kering adventure and to actively contribute to the development of the business by becoming part of a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering, and we are committed to fostering internal mobility. Our vision promotes leadership skills and helps every employee reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs, and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively, and helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.