Boots Deepdale Preston Aveda 30 hour Counter Manager

Estée Lauder; Preston; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading cosmetics company is seeking a 30-hour Counter Manager at their Aveda counter in Preston. The role involves driving sales and enhancing the brand image through exceptional service and management of retail standards. Candidates should possess experience in a retail environment and strong communication skills to thrive in this dynamic position.

Qualifications

• Experience in a fast-paced retail or consumer-facing environment.
• Strong ability to drive self-development.
• Understanding of commercial trends in the industry.

Responsibilities

• Drive sales turnover and improve market share through excellent customer service.
• Manage daily replenishment and maximize sales performance.
• Planning and executing local marketing initiatives in line with brand strategy.

Skills

Effective communication

Organisational skills

Commercial understanding

Adaptability

Job description

Boots Deepdale Preston Aveda 30 hour Counter Manager

Find out how well you match with this job

9820

Aveda

Job Function

Point of Sale Management

Description

The Counter Lead is responsible for supporting their Brand in driving sales turnover and market share through consistently remaining consumer focused.

They are accountable for achieving this by:

• Reflecting a credible and professional Brand image to all internal and external consumers at all times
• Maximising sales through selling, providing excellent service and retail standards
• Contributing to efficiencies through adhering to store/Brand/Company Procedures and guidelines
• Understanding daily/weekly targets
• Ensuring personal awareness of all additional sales avenues, i.e., eventing, Omni and digital channels
• Keeping up to date with competitor activities and missed opportunities
• Effectively using social media to leverage opportunities to drive the business and enhance the Brand image
• Delivering the Brand Strategy and an effective local plan
• Planning and implementing local marketing & events initiatives aligned with Retailer activity
• Delivering excellence in service, continually improving service levels, and creating a surprise and delight culture
• Being an Ambassador for the Brand and ensuring Brand values are represented
• Managing refunds and complaints per Company guidelines, informing the Area Manager when appropriate
• Using digital tools to keep knowledge up to date
• Delivering consumer recruitment and retention strategies to grow a loyal customer base
• Developing product knowledge to ensure industry-leading customer experience
• Planning to ensure excellent standards in product, housekeeping, displays, messaging, and pricing
• Reviewing retail standards daily to ensure they are maintained
• Ensuring timely deliveries, stock movements, and administration
• Fulfilling all auditable processes and taking corrective actions as needed
• Accurately fulfilling information requests within deadlines
• Minimising stock loss by following Security Policies and Procedures
• Creating a safe working environment, adhering to Policies and Procedures
• Achieving a minimum overall grading of 'Acceptable' during audits in health & safety responsibilities

Commerciality

• Managing daily replenishment and taking appropriate actions
• Maximising sales performance using all commercial reports
• Planning and delivering visual merchandising layouts within guidelines and timescales
• Addressing stock package issues and informing the Area Manager when out of control
• Managing promotions and discounts per guidelines
• Identifying trends and suggesting improvements to product performance

Qualifications

• Experience in a fast-paced retail or consumer-facing environment
• Ability to drive self-development
• Commercial understanding and awareness of the industry
• Effective communication, organisation, and prioritisation skills