Bookings Partner

TN United Kingdom; Stoke-on-Trent; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

Join a leading healthcare staffing organization as a Bookings Partner in Newcastle-under-Lyme. This full-time role involves engaging with candidates, ensuring staffing services run smoothly, and enhancing customer service efforts. With hybrid working opportunities and a commitment to employee development, this position offers a chance to make a significant impact in the healthcare sector.

Benefits

Progression opportunities

Discounted Tastecard membership

Reward Portal discounts

Free flu vaccinations

Cycle to Work scheme

Health assessments

Dental insurance

Life assurance

Private medical insurance

Qualifications

• Previous experience in customer service or call handling.
• Excellent written and verbal communication skills.
• High attention to detail and ability to work in a fast-paced environment.

Responsibilities

• Engage with candidates to check availability and identify suitable candidates for shifts.
• Maintain understanding of candidates’ skills and management expectations.
• Address and resolve candidate queries promptly.

Skills

Customer service

Communication

Attention to detail

IT skills

Tools

MS Office

Job description

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Newcastle-under-Lyme with hybrid working opportunities once fully trained

Permanent, full time

Shifts between 6am and 10pm Monday to Sunday on a rota basis (1 weekend in 5)

Unlock your potential:
Join our dynamic team at Bank Partners, where we are dedicated to delivering exceptional healthcare booking services. We pride ourselves on putting customer service at the heart of everything we do.

As a Bookings Partner, you will play a crucial role in ensuring our staffing services run smoothly. We are looking for a customer-driven individual to enhance our customer service efforts. By prioritizing our customers, you will be responsible for building candidate relationships, ensuring candidate retention, and increasing fill rates by booking candidates into shifts.

Bank Partners (part of Acacium Group) is an established, reputable, multi-award-winning business providing high-quality staffing and services to NHS trusts. We collaborate with trusts to support staffing shortages across wards seamlessly and efficiently. Our healthcare professionals work with us because we offer opportunities at prestigious NHS Foundation Trusts and hospitals in the UK.

Every day you will...

• Proactively engage with candidates to check availability, identify suitable candidates for priority shifts, and encourage updates on future availability.
• Maintain an up-to-date understanding of candidates’ skills, experience, and the expectations of management within trusts.
• Collaborate with your Team Leader and Bank Business partners for insights and updates on priority areas, driving activity as needed.
• Address and resolve candidate queries promptly and efficiently.
• Drive booking activity closely with the Team Leader to achieve targets.

What's in it for you?

We value exceptional people and offer an exciting workplace with a wide range of benefits, rewards, and career development opportunities, including:

• Tools, guidance, and support to develop your career
• Progression opportunities across a global organization with over 20 brands
• Regular events and incentives
• Discounted Tastecard membership
• Reward Portal with discounts on shops, restaurants, and bars
• Free flu vaccinations
• Cycle to Work scheme
• Health assessments and dental insurance
• Life assurance, critical illness cover, and private medical insurance

Join us and make a difference!

If you want to join a global, market-leading organization committed to the human side of business, look no further. Acacium Group offers staffing, managed services, and innovative delivery models to health and social care systems and the life sciences industry. We are a business with scale, digital capabilities, and a strong financial profile, aiming to be the leading global healthcare solutions partner.

Our team is powered by talented people and diverse capabilities, all aligned with our core values: Putting People First, Always by your Side, Driven by Excellence.

Join us and help shape the future of society and improve lives!

To thrive in this role, you should ideally have...

• Previous experience in customer service or call handling
• Excellent written and verbal communication skills
• A high attention to detail and ability to work in a fast-paced environment
• Proficient IT skills, including MS Office

Our Inclusion Commitment:

We are passionately committed to being a truly inclusive and diverse company. Inclusion and diversity are at the heart of our core value of Putting People First. We actively encourage applications from all backgrounds and communities.