Bookings Coordinator

Sheffield Children's NHS Foundation Trust; Sheffield; On-site; GBP 24,000 - 26,000; Part time

Job description

Job Summary

Permanent | Part-time: 30 hrs per week

We are looking for a Bookings Co-ordinator to join our busy CAMHS Mental Health Support Team. You will manage appointment bookings, handling telephone enquiries in a contact centre environment, and ensuring appointments align with Trust waiting time standards. You will also use rotas and run reports from IT systems to support smooth operations.

You will enjoy being in a team environment, with the confidence to work independently, be customer focussed and a confident communicator. An organised approach, with competent IT skills is necessary.

You will be based at Centenary House (S6) with a requirement to cover at other sites, if needed.

If you'd like to join our supportive team at Sheffield Children's, we look forward to your application!

Main duties of the job

Reporting into the Operational Support Manager, your responsibilities will include:

• Provide administrative support to a multi-disciplinary clinical team during the assessment stage of the patient journey.
• Prioritise workload to ensure appointments are booked following Trust waiting time standards and Patient Access Policy, with guidance from the Team Leader/Admin Manager when needed.
• Follow defined procedures to optimise clinical capacity and help the Trust meet local and national waiting time targets.

About Us

At Sheffield Children's, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are:

• Outstanding Patient Care
• Brilliant Place to work
• Leaders in Children's Health

We work with local, regional, and national partners to provide physical and mental healthcare across acute and community settings. Many of our clinicians are amongst the best in their field, recognised nationally and internationally for their expertise.

As well as having enormous pride in what we do, we are a friendly, welcoming, and motivated NHS Trust who are guided by our CARE values: Compassion, Accountability, Respect, and Excellence. Our nearly 4000 colleagues live these values, ensuring kind and compassionate care that makes patients and their families feel safe and at home.

As we approach our 150th anniversary in 2026, we remain committed to enhancing our reputation in children's health leadership, improving the experiences of both patient and colleagues, and focusing on our communities and population health.

Sheffield Children's provides great benefits to support your wellbeing, with excellent annual leave and pension schemes, health programmes, and exclusive discounts--helping you succeed at work and beyond.

Date posted

02 April 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

425-25-6899112-A

Job locations

Centenary House

55 Albert Terrace Road

Sheffield

S6 3BR

Job Description

Job responsibilities

For more information on the main responsibilities for this post, please refer to the job description and person specification.

Diversity Statement

At Sheffield Children's, we are committed to creating an inclusive environment that celebrates diversity and supports everyone's success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.

Person Specification

Qualifications

Essential

• 5 GCSEs A-C

Desirable

• NVQ 3, A Levels or equivalent experience

Experience

Essential

• Experience of working within an NHS clerical setting
• Experience of good customer or patient care
• Experience with working with different computer software and information systems

Desirable

• Experience of working within a bookings setting
• Experience of using SystmOne
• Experience of referral processing and clinic coordination
• Experience of having worked to performance targets

Knowledge and Skills

Essential

• Good verbal and writing communication skills with team / clients / relatives using tact when required
• Good time management skills with the ability to work to prioritise work according to deadlines
• Ability to engage with and motivate others
• High standard of accuracy
• Able to work as part of a team and under own initiative

Desirable

• Knowledge of waiting list processes and practices
• Knowledge and understanding of the 18 week Referral to Treatment standards.

Personal Attributes

Essential

• Adaptable to change
• Strong attention to detail and accuracy
• Effective team worker
• Self-motivated
• Keen to develop skills and adapt to the needs of the service
• Provides continuity of high standards of work

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

Employer details

Employer name

Sheffield Children’s NHS Foundation Trust

Address

Centenary House

55 Albert Terrace Road

Sheffield

S6 3BR

Employer's website

https://www.sheffieldchildrens.nhs.uk/