Bookings Coordinator

Mika Recruitment; London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A healthcare services provider in Central London is seeking a Bookings Coordinator to manage patient appointments and inquiries. The ideal candidate will deliver exceptional customer service, handle booking calls efficiently, and maintain patient records in accordance with data protection legislation. This full-time role requires work from Monday to Friday, providing solid support to both clinical teams and patients, ensuring a smooth patient experience.

Qualifications

• Strong customer service skills required.
• Ability to handle calls and manage a busy workload.
• Proficiency in managing patient data and appointments.

Responsibilities

• Provide first point of contact for patients and consultants.
• Ensure all queries are handled efficiently and professionally.
• Maintain patient records in compliance with data protection laws.

Job description

Overview

Our client - an independent company providing medical services to the private HealthCare sector and the NHS are recruiting for a new role as a Bookings Coordinator.

As the Bookings Coordinator you will be directly responsible for delivering an excellent customer service to patients, consultants, secretaries, and clinical teams at the clinic based in Central London.

Responsibilities

• To handle calls and work as part of the bookings team, providing the first point of contact for Patients, Consultants, Practice Managers, handling all external enquiries via both the telephone and email.
• To ensure all calls and enquiries are answered quickly, efficiently and within timeframes whilst providing a high quality and professional service.
• To update and manage the diary and to maintain/exceed a minimum booking rate (targets to be agreed) for all bookings.
• Provide a highly efficient, easily accessible booking service for our customers.
• Ensure all referrals and appropriate patient data is recorded onto the patient administration system.
• Proactively manage the patient administrative pathway in the delivery of clinical services including appointment information.
• Ensure patient records are maintained and processed in accordance with the terms of the Data Protection Act 2018 as indicated in the company's Data Protection Policy.
• Develop and nurture excellent departmental relationships with internal and external stakeholders.
• Inform and advise senior staff of all matters affecting service and patient care.
• To train new team members and in-house users of our systems.
• Work with all clinical and non-clinical staff within the business to provide an efficient and effective patient journey.
• Assisting colleagues to ensure patient radiology reports are completed within the 24-hour target.
• Any other reasonable request as requested by management.
• Provide cover for annual leave of receptionist when required.

Hours, location and application

Hours are 35 hours per week - Monday - Friday - between the hours of 9am - 6pm on either a 9am - 5pm shift, 8am - 4pm shift or 10am - 6pm shift.

If you feel this would be a good opportunity for you and you would like to apply, we would love to hear from you! Please send your CV today!

Unfortunately, due to the volume of applications that we receive, we are unable to respond to everyone, if you have not heard back within 24 hours then please assume that you have not been successful on this occasion.

According to Data Protection GDPR laws, we need to inform you that by applying for this role you are sending us your personal data which we will not share without your consent and will only contact you about this role and other roles which could be of interest. Please see our website for our full privacy and data handling policies. You have the right to ask us to remove your data at any time.