Bookings Clerk/Receptionist Band 2

Lincolnshire Community and Hospitals NHS Group; Grantham; On-site; GBP 21,000 - 25,000; Full time

Job summary

A healthcare organization in Grantham is seeking a motivated Booking Clerk to join the Radiology administration team, providing essential clerical support. Ideal candidates will have strong communication skills and relevant educational qualifications, including GCSEs. The role involves processing patient referrals and booking appointments, contributing to high-quality patient service. Benefits include career development opportunities.

Benefits

Career development opportunities

Chance to make a difference to local communities

Qualifications

• Knowledge and experience of NHS targets is essential.
• Ability to work as part of a team and independently.
• Flexibility to prioritize and organize work.

Responsibilities

• Receiving and processing patient referrals.
• Booking and changing patient appointments.
• Answering general enquiries from patients.

Skills

Excellent oral and written communication skills

Data entry/keyboard skills

Ability to work to tight deadlines

Customer care

Education

2 GCSEs (or equivalent) Grade C or above including Maths and English

NVQ2 in relevant subjects

Job description

Applications are invited from enthusiastic and motivated people to join the Radiology administration team to provide clerical and administrative support in Radiology.

About The Department

We are looking to recruit a Booking Clerk to join our administrative teams within Radiology. Working within our busy environment you will carry out administrative duties as part of the MRI Radiology Team, assisting in the daily provision of a professional service ensuring patients receive the best possible service.

About The Role

• Receiving and processing patient referrals
• Booking and changing appointments for patients either via a phone call, a text message, or an email
• Answering and signposting general enquiries from patients calling our appointments line

What We’re Looking For

• Applicants should have at least 2 GCSEs (or equivalent) Grade C or above including Maths and English or an NVQ2 in the relevant subjects (or equivalent) e.g. customer care or administration. Knowledge and experience of NHS targets is essential as is the ability to work to tight deadlines.
• The successful candidate will be able to work as an individual and as part of a team, with the ability to be flexible, prioritise and organise work to meet tight deadlines while adapting to the changing needs of the service.
• It is essential to demonstrate excellent oral and written communication skills, together with accuracy and attention to detail while maintaining confidentiality at all times. Good data entry/keyboard skills are desirable, together with a basic understanding of medical terminology. ECDL or CLAIT (or equivalent qualification) is also desirable.

Benefits/What We Offer

• The chance to make a difference to people in our local communities
• Career development opportunities

About the Trust and Local Hospitals

Lincoln Hospital is a thriving university city and with the opening of the medical school, it provides all major specialties and a 24-hour major accident and emergency service. United Lincolnshire Hospitals NHS Trust has been granted teaching hospital status, and from now on it will be known as United Lincolnshire Teaching Hospitals NHS Trust. Pilgrim Hospital is situated inbeautiful countryside and serves the communities in the South Lincolnshire area. It provides all major specialties and a 24-hour major accident and emergency service. Grantham and District Hospital serves the communities of Grantham and the local area. It provides ambulatory paediatric and accident and emergency services.

Lincolnshire Community Health Services NHS Trust (LCHS) and United Lincolnshire Hospitals NHS Trust (ULHT) have come together in a Group arrangement, with the goal of improving care across Lincolnshire. This will not constitute a formal merger but will bring the Trusts together under a single Board and Executive Leadership Team, while retaining their separate statutory names and obligations. The Group will be known as Lincolnshire Community and Hospitals NHS Group (LCHG).

For further details / informal visits contact: Name: Lisa McAdam, Job title: Support Manager, Email: [e-mail], Telephone: [phone]