Bookings Assistant - Oriam

Heriot-Watt University; Kilmarnock; On-site; GBP 24,000 - 27,000; Full time

Benefits offered by this job

28 days annual leave

Total rewards calculator access

Job summary

Heriot-Watt University is seeking a proactive Bookings & Events Assistant for Oriam, supporting sales of all services to identified audiences. You’ll handle enquiries, contribute to bookings and events, and help deliver excellent customer service.

Based in Scotland, this full-time role (35 hours per week) offers a Grade 4 salary of £24,215–£26,707 per annum plus benefits. Flexibility in working patterns may apply and opportunities for development are provided.

Qualifications

• Literacy and numeracy skills equivalent to SCQF Level 5 or similar or equivalent experience.
• Competent in the use of relevant IT packages and tools.
• Demonstrable provision of excellent customer service and sales activity.

Responsibilities

• Proactively sell all Oriam services to prospective customers, focusing on bookings and events.
• Work with Hire Agreement contracts to enhance experience and add-on sales.
• Support Admin services managing day-to-day enquiries.
• Engage customers and deliver excellent customer service.

Skills

Literacy & numeracy

Interpersonal skills

Proactive selling

Customer service

Sales experience

Education

SCQF Level 5 equivalent

SCQF Level 6 desirable

Tools

IT packages

Job description

Description

Role Title: Bookings Assistant

Grade and Salary: Grade 4, £24,215 - £26,707 per annum

FTE and working pattern: Full-time (35hrs per week) Open-ended

Reward and Benefits: 28 days annual leaveplus 9 buildings closed days (and Christmas Eve when it falls on a weekday). Use our total rewards calculator: https://www.hw.ac.uk/about/work/total-rewards-calculator.htmto see the value of benefits provided by Heriot-Watt University.

About Our Team

Oriam has a vision to inspire, engage and motivate our communities through the facilities we provide and the interactions we have with our customers. As a member of the team, you will contribute to the delivery of the strategy.

Purpose of Role

The Bookings & Events Assistant will support the department to proactively sell all Oriam services to identified audiences

Key Duties And Responsibilities

• The Role holder will proactively sell all Oriam services to prospective customers, focusing on bookings & events
• The role holder will work with Hire Agreement contracts to enhance experience and additional selling
• The role holder will support Admin services managing day to day enquiry's
• The role holder will help with customer engagement and delivery excellent customer service

Person Specification

These are the criteria on which the short-listing and recruitment selection will be made.

Essential

• Literacy and numeracy skills equivalent to SCQF Level 5 or similar or equivalent experience
• Experience of working within a similar environment as outlined above
• Competent in the use of relevant IT packages
• Well-developed interpersonal skills
• Demonstrable professional and proactive approach to sales activity, including calls and in person meetings
• Demonstrable ability to work quickly, flexibly and accurately in a dynamic, changing and pressured environment
• Demonstrable provision of excellent customer service

Desirable

• Educated to SCQF Level 6 or equivalent qualification

About Heriot-Watt University

At Heriot Watt we are passionate about our values and look to them to connect our people globally and to help us collaborate and celebrate our success through working together. Our research programmes can deliver real world impact which is achieved through the diversity of our international community and the recognition of creative talent that connects our global team.

Our flourishing community will give you the freedom to challenge and to bring your enterprising mind and to help our partners with solutions that can be applied now and in the future. Join us and Heriot Watt will provide you with a platform to thrive and work in a way that also helps you live your life in balance with well-being and inclusiveness at the heart of our global community.

Heriot-Watt University is committed to securing equality of opportunity in employment and to the creation of an environment in which individuals are selected, trained, promoted, appraised and otherwise treated on the sole basis of their relevant merits and abilities. Equality and diversity are all about maximising potential and creating a culture of inclusion for all.

Heriot-Watt University values diversity across our University community and welcomes applications from all sectors of society, particularly from underrepresented groups. For more information, please see our website https://www.hw.ac.uk/uk/services/equality-diversity.htm and also our award-winning work in Disability Inclusive Science Careers https://disc.hw.ac.uk/ .

We welcome and will consider flexible working patterns e.g. part-time working and job share options.

Use our total rewards calculator: https://www.hw.ac.uk/about/work/total-rewards-calculator.htm to see the value of benefits provided by Heriot-Watt University.