Bookings Assistant - Oriam

Heriot-Watt University Malaysia; Easter Howgate; On-site; GBP 24,000 - 27,000; Full time

Benefits offered by this job

28 days annual leave

9 buildings closed days

Job summary

Heriot-Watt University Oriam is seeking a proactive Bookings & Events Assistant to help sell all Oriam services to identified audiences and deliver excellent customer service.

Working full-time (35 hours per week) you will manage enquiries, handle bookings and contracts, and support the admin team to maximise customer engagement and sales opportunities.

You will contribute to the customer experience, liaise with internal teams, and promote events with professionalism and efficiency.

Qualifications

• Literacy and numeracy at SCQF Level 5 or equivalent.
• Experience in a similar environment as described.
• Competent in relevant IT packages and systems.
• Strong customer service and proactive sales approach.

Responsibilities

• Sell Oriam services to prospective customers, focusing on bookings and events.
• Work with Hire Agreements to enhance experience and upsell.
• Support admin services managing day-to-day enquiries.
• Engage customers to deliver excellent service and outcomes.

Skills

Literacy and numeracy

Experience in similar environment

Interpersonal skills

Sales activity

Customer service

Education

SCQF Level 5 equivalent

SCQF Level 6 equivalent

Job description

Role Title: Bookings Assistant

Grade and Salary: Grade 4, £24,215 - £26,707 per annum

FTE and working pattern: Full-time (35hrs per week) Open-ended

Reward and Benefits

• 28 days annual leave
• plus 9 buildings closed days (and Christmas Eve when it falls on a weekday). Use our total rewards calculator: https://www.hw.ac.uk/about/work/total-rewards-calculator.htm to see the value of benefits provided by Heriot-Watt University.

About our Team

Oriam has a vision to inspire, engage and motivate our communities through the facilities we provide and the interactions we have with our customers. As a member of the team, you will contribute to the delivery of the strategy.

Purpose of Role

The Bookings & Events Assistant will support the department to proactively sell all Oriam services to identified audiences

Key Duties and Responsibilities

• The Role holder will proactively sell all Oriam services to prospective customers, focusing on bookings & events
• The role holder will work with Hire Agreement contracts to enhance experience and additional selling
• The role holder will support Admin services managing day to day enquiry's
• The role holder will help with customer engagement and delivery excellent customer service

Person Specification

These are the criteria on which the short‑listing and recruitment selection will be made.

Essential

1. Literacy and numeracy skills equivalent to SCQF Level 5 or similar or equivalent experience
2. Experience of working within a similar environment as outlined above
3. Competent in the use of relevant IT packages
4. Well‑developed interpersonal skills
5. Demonstrable professional and proactive approach to sales activity, including calls and in person meetings
6. Demonstrable ability to work quickly, flexibly and accurately in a dynamic, changing and pressured environment
7. Demonstrable provision of excellent customer service

Desirable

1. Educated to SCQF Level 6 or equivalent qualification

About Heriot-Watt University

At Heriot Watt we are passionate about our values and look to them to connect our people globally and to help us collaborate and celebrate our success through working together. Our research programmes can deliver real world impact which is achieved through the diversity of our international community and the recognition of creative talent that connects our global team.

Our flourishing community will give you the freedom to challenge and to bring your enterprising mind and to help our partners with solutions that can be applied now and in the future. Join us and Heriot Watt will provide you with a platform to thrive and work in a way that also helps you live your life in balance with well‑being and inclusiveness at the heart of our global community.

Heriot-Watt University is committed to securing equality of opportunity in employment and to the creation of an environment in which individuals are selected, trained, promoted, appraised and otherwise treated on the sole basis of their relevant merits and abilities.Equality and diversity are all about maximising potential and creating a culture of inclusion for all.

Heriot-Watt University values diversity across our University community and welcomes applications from all sectors of society, particularly from underrepresented groups. For more information, please see our website https://www.hw.ac.uk/uk/services/equality-diversity.htm and also our award‑winning work in Disability Inclusive Science Careers https://disc.hw.ac.uk/ .

We welcome and will consider flexible working patterns e.g. part‑time working and job share options.

Use our total rewards calculator: https://www.hw.ac.uk/about/work/total-rewards-calculator.htm to see the value of benefits provided by Heriot-Watt University.