Bookings Administrator (Bank)

Nuffield Health; Hereford; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading healthcare charity in Hereford is seeking a Bookings Administrator to manage appointment requests and ensure service deliverables. The role requires NVQ level 2 qualifications and a background in customer service. The position offers flexible hours under a bank contract, providing an ad-hoc work schedule.

Benefits

Discounted gym membership at £25.00 a month

Access to Pension Scheme

Holiday in line with Working Time Directive

Qualifications

• Experience in a customer-facing environment.
• Ability to handle complex administration.
• Skilled in preparing standard and ad-hoc reports.

Responsibilities

• Administer email requests from referrals to appointments.
• Ensure accuracy in data and information.
• Coordinate room availability and consultant schedules.
• Handle appointment bookings and changes.

Skills

Empathy

Attention to detail

Customer service

Education

NVQ level 2 in Business and Administration or equivalent

Job description

Bookings Administrator

Hereford Hospital | Bank Contract | Adhoc

£12.33 per hour

Working on the bank means you are not contracted to a set number of hours per week but instead work on an ad-hoc basis to suit the needs of the business and your availability.

At Nuffield Health the UKs largest healthcare charity, everything we give our patients, members and customers would not be possible without you. Your passion, your warmth, your drive to make a difference. Whether it's driving connected health, helping the nation, transforming experiences, or building the career you want - we give you the support to do it all. Join our journey. It starts with you.

We are looking for a Bookings Administrator in our Hospital who will be responsible administering a large volume of email requests from referrals to appointments, ensuring the hospital meets its service deliverables whilst exceeding customer expectations. Preferably you will hold a NVQ level 2 in Business and Administration or equivalent and experience of working in a customer facing environment, to help us build a healthier nation.

As our Bookings Administrator you will:

• Bring empathy, sympathy and sensitivity to the role.

• Ensure complex administration and support, meets the required standards and timescales

• Have attention to detail ensuring all data/information is accurate using the appropriate system and format.

• To prepare standard and adhoc reports as required and required by the department

• Handle appointments bookings and changes

• Co-ordinate availability of rooms and consultants

• Create, alter or cancel clinics as required to support business needs

Helping you feel good

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From Holiday in line with the Working Time Directive, access to our Pension Scheme and discounted gym membership at £25.00 a month.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

It starts with you.