Booking Team Senior Clerical Officer

Integrated Care System; Stockport; On-site; GBP 24,000 - 27,000; Full time

Job summary

A healthcare provider in Stockport is seeking an Administrator for the Outpatient Booking Team. The role involves managing appointment bookings, responding to patient inquiries, and processing referrals. Candidates should have strong communication skills and previous experience in a similar role. Training will be provided on relevant systems. This position offers a salary ranging from £24,937 to £26,598 per annum.

Benefits

27-33 days of annual leave plus bank holidays

Salary sacrifice schemes for lease cars, home electronics

Cycle to work scheme

Salary finance for loans and savings

Local financial advice via Stockport Credit Union

Qualifications

• Experience using large databases to process information.
• Outpatient booking experience.
• General knowledge of office/admin procedures.

Responsibilities

• Manage appointment administration within the Outpatient Booking Team.
• Book appointments according to clinical need.
• Respond to telephone inquiries and complaints.

Skills

Attention to detail

Proactive approach

Excellent communication skills

Ability to work independently

Teamwork skills

Education

5 GCSEs or relevant office experience

Tools

PAS system

Electronic Referral system

Evolve scanning system

Job description

We have an Exciting opportunity within the Outpatient Booking Team at Stockport NHS Foundation Trust. The post holder will be expected to undertake a variety of administrative tasks across all aspects of the Outpatient Booking Team. The role will also include phone sessions throughout the week.

The ideal candidate will possess:

• A flexible approach to work and the ability to work independently and as part of a team
• A keen eye for detail in data collection and recording
• Proactive

Full training will be given to the successful candidates in the relevant systems.

Main duties of the job

Take part in managing, on a daily basis, all appointment administration undertaken within the Outpatient Booking Team

Manage and monitor the outpatient waiting list

Book appointments

Ensure that all clinics are fully utilized

• Process patient referrals into the trust

Answer incoming calls from all our customers in a professional and appropriate manner and assist with specific enquiries

Make outgoing calls, negotiating appointment dates and times with patients

Deal with and respond to complaints in a positive manner

Access and update various IT systems i.e. the Trust Patient Administration System, the national Electronic Referral system, the Evolve scanning system and Somerset Database, Envoy and other IT systems

Ensure accurate and quality data entry at all times

• Any other duties commensurate with the role

About us

We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.

If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods.

We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.

Benefits we offer to you:

• Between 27-33 days of annual leave plus bank holidays
• Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further
• Cycle to work scheme
• Salary finance - for loans, savings, budget planning and tips on managing debt
• Stockport Credit Union- for local financial advice

Job responsibilities

Main Duties and Responsibilities

Register referrals from all sources on the patient administrative system (PAS) and book appointments in accordance with clinical need and within local and national targets.

• Telephone patients to offer appointment dates and times, in accordance with consultant prioritisation, Trust standards and NHS targets, using PAS and the national E-Referral Service systems to record appointments made
• Manage the Envoy reminder service responses.

Offer appointments to suspect cancer and other urgent patients according to Trust standards and within NHS target times and recording the data on the Somerset database

Manage and monitor all patients waiting for an appointment on the Outpatient Waiting List

Scan/upload all new referrals to the Evolve scanning system

Answer general telephone enquiries, taking responsibility for callers or forwarding calls to the relevant department

Respond verbally to complaints in a polite and professional manner seeking to find a resolution on behalf of the caller. Those which cannot be resolved to be passed to a manager or other departments in the Trust for action

Input, monitor and manage patient information on various IT systems

Discharge old and expired episodes on PAS, completing and updating the patients pathway

Liaise with referrers/ GP practices regarding incorrect patient information or referrals

Liaise with multidisciplinary internal teams regarding clinic utilisation

Cancelling clinics for clinical staff leave including emergency cancellations

Escalating concerns and lack of capacity to the relevant business groups

The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trusts policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.

Please note: This vacancy may close earlier than the advertised date and time if sufficient applications are received.

Person Specification

Knowledge

• General knowledge of office/admin procedures
• Knowledge of NHS and Outpatient bookings procedures

Experience

• Experience using large databases to process information
• Outpatient booking experiences , use of PAS system

Skills and Abilities

• Enthusiastic , confident approach to change , calm under pressure
• Able to work independently as well as part of team
• Excellent verbal and written communication skills
• Ability to pay close attention to detail when entering data & a systematic approach to work
• Proactive

Education

• 5 GCSEs or relevant office experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£24,937 to £26,598 a yearper annum / per annum pro rata