Booking Team Senior Clerical Officer

Stockport NHS Foundation Trust; Stockport; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider in Stockport seeks an administrative professional for their Outpatient Booking Team. The ideal candidate will possess excellent communication skills and a flexible approach to work. Responsibilities include managing appointment administration, handling patient referrals, and ensuring data accuracy. The organization promotes diversity and offers a supportive environment with full training provided and benefits including annual leave and staff discounts.

Benefits

27-33 days annual leave plus bank holidays

NHS pension scheme membership

NHS Staff discounts

Cycle to work scheme

Qualifications

• Ability to manage appointment administration effectively.
• Experience with various IT systems for data entry.
• Excellent interpersonal skills to deal with patients and enquiries.

Responsibilities

• Manage daily appointment administration.
• Monitor the outpatient waiting list.
• Book appointments and ensure clinic utilization.
• Process patient referrals accurately.
• Handle incoming calls professionally.

Skills

Excellent communication skills

Flexible approach to work

Attention to detail

Quick learner

Proactive

Job description

We have an Exciting opportunity within the Outpatient Booking Team at Stockport NHS Foundation Trust. The post holder will be expected to undertake a variety of administrative tasks across all aspects of the Outpatient Booking Team. The role will also include phone sessions throughout the week.

The Ideal Candidate Will Possess

• Excellent communication skills
• A flexible approach to work and the ability to work independently and as part of a team
• A keen eye for detail in data collection and recording
• Quick Learner
• Proactive
  
  

Full training will be given to the successful candidates in the relevant systems.

• Take part in managing, on a daily basis, all appointment administration undertaken within the Outpatient Booking Team
• Manage and monitor the outpatient waiting list
• Book appointments
• Ensure that all clinics are fully utilized
• Process patient referrals into the trust
• Answer incoming calls from all our customers in a professional and appropriate manner and assist with specific enquiries
• Make outgoing calls, negotiating appointment dates and times with patients
• Deal with and respond to complaints in a positive manner
• Access and update various IT systems i.e. the Trust Patient Administration System, the national Electronic Referral system, the Evolve scanning system and Somerset Database, Envoy and other IT systems
• Ensure accurate and quality data entry at all times
• Any other duties commensurate with the role
  
  

We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.

If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods.

We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.

Benefits We Offer To You

• Between 27-33 days of annual leave plus bank holidays
• NHS pension scheme membership
• Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further
• NHS Staff discounts
• Cycle to work scheme
• Salary finance – for loans, savings, budget planning and tips on managing debt
• Stockport Credit Union– for local financial advice
  
  

For further details / informal visits contact: Name: Andrea Owen Job title: Assistant Directorate Manager Email address: [e-mail] Telephone number: 0161 419 5386