Booking Team Clerical Officer

Integrated Care System; Stockport; On-site; GBP 10,000 - 40,000; Full time

Job summary

A healthcare service provider in Stockport is looking for an Administrative Support role within the Outpatient Booking Team. Responsibilities include uploading documents to the scanning system, processing patient referrals, and assisting with various admin tasks. Requirements include excellent communication skills and a good general education. The role offers a comprehensive benefits package and encourages flexible working arrangements.

Benefits

27-33 days of annual leave plus bank holidays

Salary sacrifice schemes for lease cars

Cycle to work scheme

Stockport Credit Union for local financial advice

Qualifications

• General knowledge of admin processes.
• Experience using databases.

Responsibilities

• Undertake electronic scanning on the Evolve system.
• Make telephone calls to resolve issues.
• Sort and distribute incoming post.
• Undertake any required training.
• Perform other duties as necessary.

Skills

Excellent verbal and written communication skills

Enthusiastic & confident approach to change

Calm and reliable under pressure

Ability to work independently and as part of a team

Ability to plan and prioritise workload

Methodical, systematic approach to work

Education

Good general education - 5 GCSE's or relevant office experience

Tools

Databases

Job description

To support the administrative functions within the Outpatient Booking Team at Stockport NHS Foundation Trust.

Main duties of the job

Uploading of referral letters to the Evolve scanning system.

• To provide administrative support across the department by printing and processing worklists off the national e-Referral System (eRS) onto the Patient Administration System (PAS).
• Processing of new patient referrals from the eRS.
• Joint team working to ensure workloads across the department are prioritised and up to date. This includes all office duties.
• To be conversant with PAS.

About us

We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.

Our mission is to make a difference every day. Our values are that we care, we respect, and we listen

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.

We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.

The salary for the role is only one part of the excellent package of benefits we offer to you:

• Between 27-33 days of annual leave plus bank holidays
• Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further
• Cycle to work scheme
• Salary finance - for loans, savings, budget planning and tips on managing debt
• Stockport Credit Union- for local financial advice

Job responsibilities

• Undertake Electronic scanning on the Evolve system.
• Make telephone calls to appropriate staff or departments so any issues can be resolved.
• Sort and distribute incoming post to the relevant teams.
• Undertake any training required for the role.
• Any other duties commensurate with the role.

The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trusts policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.

Please note, this vacancy will close before the advertised closing date, if sufficient applications are received.

Person Specification

Knowledge

• General knowledge of admin processes

Experience

• Experience using data bases

Skills

• Excellent verbal and written communication skills
• Enthusiastic & confident apprach to change
• Calm and reliable under pressure
• Ability to work independently and as part of a team using own initiative where necessary
• Ability to plan and prioritise workload and multi task
• Methodical, systematic approach to work and keen eye for detail

Qualifications

• Good general education- 5 GCSE's or relevant office experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.