Booking & Scheduling Assistant

Northern Care Alliance NHS Foundation Trust; Salford; Hybrid; GBP 10,000 - 40,000; Full time

Job summary

A healthcare trust in the UK is seeking a Booking & Scheduling Assistant to join its team at Salford Royal Hospital. This role involves managing patient referrals and appointments, while delivering excellent customer service. The ideal candidate will be confident using Microsoft Office and have a strong telephone manner. The position offers flexible working opportunities and career development within a supportive environment.

Benefits

Competitive benefits package

Career development opportunities

Flexible working hours

Generous annual leave allowance

Qualifications

• Confident using a computer and Microsoft Office.
• Excellent telephone manner for patient interactions.
• Ability to communicate effectively with patients.
• Strive to provide excellent customer service.
• Enthusiastic, confident, and committed attitude.

Responsibilities

• Receive and process patient referrals.
• Book and change patient appointments via phone, text, or email.
• Answer and guide general inquiries from patients.

Skills

Computer proficiency

Excellent telephone manner

Effective communication

Customer service commitment

Enthusiasm and confidence

Tools

Microsoft Office

Job description

An exciting opportunity has opened up for a Booking & Scheduling Assistant to join us as a Band 2 Booking & Scheduling Assistant at Salford Royal Hospital / Turnpike House / St James House.

With demand on our services at an all time high the role our department provides has never been more critical.

As a Booking Clerk Your Main Duties Will Cover

Receiving and processing patient referrals

Booking and changing appointments for patients either via a phone call, a text message, or an email

Answering and signposting general enquiries from patients calling our appointments line

To Do This We Need You To

Be confident using a computer and Microsoft Office

Have an excellent telephone manner

Be able to communicate effectively

Strive to give our patients an excellent customer service

Be enthusiastic, confident, and committed

We Will Give You

The chance to make a difference to people in our local communities

A mix of both office and home on a rota basis once training is complete

A range of Monday to Friday daytime shifts

Career development opportunities

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care, appreciate and inspire – to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

For further details / informal visits contact: Name: Gaynor Hulme Job title: Support Manager Email address: [e-mail] Telephone number: 0161 206 5138

Contact will be available between 9am and 4pm - Mon - Fri