Booking & Scheduling Assistant

Integrated Care System; Salford; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A healthcare provider is seeking a Booking & Scheduling Assistant to manage patient referrals and appointments at Salford Royal Hospital. Candidates should have strong communication skills and be proficient in Microsoft Office. This role offers flexible work arrangements and opportunities for career development. Experience in a customer care environment is preferred.

Benefits

Career development opportunities

Flexible working opportunities

Competitive benefits package

Qualifications

• Confidence using a computer and Microsoft Office.
• Strive to give excellent customer service.
• Enthusiastic, confident, and committed.

Responsibilities

• Receiving and processing patient referrals.
• Booking and changing appointments for patients.
• Answering and signposting general enquiries from patients.

Skills

Excellent telephone manner

Effective communication

Computer and Microsoft Office proficiency

Customer service orientation

Ability to adapt to change

Education

Numeracy and literacy qualifications (at least A-C)

NVQ2 or equivalent clerical qualification

Job description

Go back Northern Care Alliance NHS Foundation Trust

Booking & Scheduling Assistant

The closing date is 13 August 2025

An exciting opportunity has opened up for a Booking & Scheduling Assistant to join us as a Band 2 Booking & Scheduling Assistant at Salford Royal Hospital / Turnpike House / St James House.With demand on our services at an all time high the role our department provides has never been more critical.

Main duties of the job

As a Booking Clerk your main duties will cover:Receiving and processing patient referralsBooking and changing appointments for patients either via a phone call, a text message, or an emailAnswering and signposting general enquiries from patients calling our appointments lineTo do this we need you to:Be confident using a computer and Microsoft OfficeHave an excellent telephone mannerBe able to communicate effectivelyStrive to give our patients an excellent customer serviceBe enthusiastic, confident, and committedWe will give you:The chance to make a difference to people in our local communitiesA mix of both office and home on a rota basis once training is completeA range of Monday to Friday daytime shiftsCareer development opportunities

About us

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

Job responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk

Person Specification

Qualifications

• Numeracy and literacy qualifications (at least A-C)
• NVQ2 or equivalent clerical qualification

Skills

• Maintain Confidentiality
• Ability to adapt to change.
• Able to work in a high-pressure environment
• Able to demonstrate the Trust Values

Experience

• Experience of working in a Team
• Experience of working in a customer care environment
• Experience of time management/working to deadlines
• Previous NHS experience
• Previous Administration Experience
• Call centre experience

Knowledge

• Knowledge of Patient Centre

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Northern Care Alliance NHS Foundation Trust

Address

Turnpike House / moving to St James House

Turnpike House / moving to St James House