Booking & Scheduling Assistant

Northern Care Alliance NHS Foundation Trust; Rochdale; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A healthcare organization in Greater Manchester is seeking a Band 2 Booking & Scheduling Assistant. This role involves processing patient referrals, scheduling appointments, and providing excellent customer service. Ideal candidates should have strong computer skills, an excellent telephone manner, and a commitment to quality service. Opportunities for flexible work and career development are offered.

Benefits

Competitive annual leave allowance

Flexible working hours

Protected hours for health and wellbeing activities

Qualifications

• Confidence in using a computer and Microsoft Office.
• Ability to communicate effectively and provide excellent customer service.
• Enthusiastic, confident, and committed attitude.

Responsibilities

• Receive and process patient referrals.
• Book and change appointments for patients via various communication methods.
• Answer and signpost general enquiries from patients.

Skills

Computer proficiency with Microsoft Office

Excellent telephone manner

Effective communication

Customer service orientation

Enthusiasm and confidence

Job description

An exciting opportunity has opened up for a Band 2 Booking & Scheduling Assistant to join us at Rochdale Infirmary.

With demand on our services at an all-time high, the role our department provides has never been more critical.

We Will Give You

• The chance to make a difference to people in our local communities
• A mix of both office and home working on a rota basis once training is complete
• A range of Monday to Friday daytime shifts
• Career development opportunities

As a Booking & Scheduling Assistant your main duties will include:

• Receiving and processing patient referrals
• Booking and changing appointments for patients via phone, text message, or email
• Answering and signposting general enquiries from patients calling our appointments line

To Do This We Need You To

• Be confident using a computer and Microsoft Office
• Have an excellent telephone manner
• Communicate effectively
• Strive to provide excellent customer service to patients
• Be enthusiastic, confident, and committed

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham, and Salford to save and improve lives.

As a large NHS trust, we are committed to enhancing the health of our local population by delivering high standards of care and working closely with local authorities and key partners. We value our core principles of care, appreciation, and inspiration, and seek individuals who embody these values to join our team.

In return, we offer a role with purpose and flexibility, with opportunities for career progression. Our scale allows us to provide challenging and rewarding opportunities, and our benefits package includes a competitive annual leave allowance, flexible working, and protected hours for health and wellbeing activities, supporting a healthy work-life balance.

For further details or informal visits, please contact:

Name: Dawn Rogers
Job title: Support Manager
Email: [e-mail]
Telephone: [phone]

Contact hours are between 9am and 4pm, Monday to Friday.