Booking & Sales Assistant

Stirling Ackroyd; West Byfleet, London, Greater London; Hybrid; GBP 25,000 - 30,000; Full time

Job description

Job Title: Booking & Sales Assistant

Location: Byfleet HQ

Brand: Stirling Ackroyd

Salary: OTE: of up to £30,000.00 per annum.

Hours: Monday to Thursday from 8:30 to 6pm, Fridays from 8:30am to 5pm (please note, this is a hybrid role where you will be able to work two days from home a week).

About Stirling Ackroyd:

Renowned as market leaders, we believe in providing credible expertise and professionalism, always striving for success on behalf of our clients. Guided by our values and powered by equity, inclusion, and community, we are market leaders in our sector and an industry-leading employer. In 2024, we were acquired by LRG.

Job Summary and Key Responsibilities:

The main purpose of this role is to provide effective and efficient support to the Company to help deliver the required service standards, revenue, and profit expectations for SAS and to help generate and develop new business.

Duties will include:

• Manage and process all incoming jobs in a timely and accurate manner using the Company’s designated software systems.
• Manage the Chartered Surveyors’ diaries and territories in order to maximise revenues in line with targets, achieving a minimum of 5 points per day averaged over the year, reviewed monthly.
• Ensure the achievement of service standards, turnaround times, and all other relevant KPIs.
• Monitor and manage PVQs from clients and surveyors’ responses.
• Provide and promote a professional service to all providers of work to ensure a smooth and productive business relationship.
• Manage and convert referrals and business opportunities from all sources, providing a professional and positive service.
• Identify and develop new sources of business and ensure all opportunities are maximised.
• Assist in providing daily updates regarding referrals from Stirling Ackroyd Group, ensuring all targets are met and league tables are updated regularly.
• Work with Stirling Ackroyd Group branch employees to help them generate referrals and instructions.
• Respond to incoming telephone enquiries, carrying out activities arising from the call.
• Address any minor service standard issues in a timely fashion.
• Carry out general administrative duties including distributing completed survey reports, processing payments for services, issuing terms and conditions, post, and any other general office duties.
• Provide support and assistance to the Senior Team Administrator and Team Leader as and when required.
• Provide relief support for the typing of reports for the Surveyors (where applicable).

Skills required:

• Strong written and verbal communication, including strong listening skills with the ability to build rapport and long-standing relationships; to remain appropriate, accurate, and in line with company expectations at all times.
• Ability to be empathetic and/or assertive when required with a high emphasis on building relationships.
• Ability to work as part of a team, effectively contributing toward departmental projects, KPIs, and wider objectives.
• Strong time management skills with a structured and organised approach to workload, able to manage complex and fluid workloads, re-prioritising where required to ensure deadlines are achieved.
• Strong IT skills, with a willingness to learn and keep up to date, able to effectively utilise software to capture updates.
• A high attention to detail, able to identify errors and rectify when required.

Education:

• GCSE Maths and English – Grade C or above (Grade 4).

What we can offer you:

• Proven track record for career growth and advancement within the company.
• Market leading training and ongoing professional development.
• Supportive and collaborative team environment.

Benefits:

• Structured training and support.
• Excellent opportunities for career progression.
• Annual Awards Ceremony.
• Generous Holiday allowance, increasing by 1 day per year based on service up to an additional 5 days holiday per year.
• Excellent parental leave & company fertility policy in place.
• Access to an Employee assistance programme including access to a virtual GP 24/7 and mental health first aiders.
• Retail discounts.

Stirling Ackroyd, as part of LRG, are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team, who shares our commitment to excellence in the Real Estate Industry.

LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referrals from Recruitment agencies, and any such submissions will not be considered.