Booking & Income Coordinator

NHS; London; On-site; GBP 33,000 - 37,000; Full time

Job summary

A leading NHS foundation trust in London seeks a motivated Booking and Income Coordinator to manage the Haematuria pathway and coordinate patient appointments. The ideal candidate will have administrative experience in healthcare and excellent communication skills, ensuring timely patient bookings and support for the cancer service. This role offers a full-time fixed-term contract with competitive salary and benefits.

Qualifications

• Experience working as an administrator in an NHS or private organisation.
• Excellent communication skills.
• Ability to prioritise workload and work on own initiative.

Responsibilities

• Coordinate the 2 week wait Haematuria pathway.
• Ensure patients are booked promptly and efficiently.
• Communicate effectively with patients when booking their appointments.

Job description

Job summary

Applications are invited for the post of Booking and Income Coordinator at University College London Hospitals based at Westmoreland Street Hospital. The ideal candidate will be, motivated and enthusiastic, with a passion for high quality patient care, as well as the ability to work under pressure as part of a multi-disciplinary team.

This role is responsible for coordinating the 2 week wait Haematuria pathway and ensuring patients are booked promptly. This role offers an excellent opportunity for a highly organised and conscientious person to be part of a busy team providing administrative support to cancer service.

The successful candidate must have experience working as an administrator in an NHS or private organisation, as well as excellent communication skills, and be able to take instruction from several sources. The candidate must be able to prioritise their own workload and work on their own initiative.

Please note, due to anticipated high volumes of applications, this vacancy may close earlier than the listed closing date. You are advised not to delay submitting your completed application

Main duties of the job

As Booking and Income coordinator you will be responsible for monitoring incoming referrals, from GPs and internal to the Trust. You will be expected to book patients into the appropriate clinics within tight timeframes, maintaining full oversight of demand and capacity of the service. You will be expected to work flexibly covering other team members as needed.

You will be able to suggest ways to increase quality and service improvements and evaluate these in collaboration with management and internal teams

You will be able to create and validate record keeping processes.

You will work closely with the UroOncology admin and clinical team to ensure that the service runs efficiently and meets cancer waiting time targets.

• The main tasks this post-holder will carry out are:
• Monitoring e-referral system and internal referrals

Booking appointments in a timely manner and promptly flagging any capacity issues

Communicating effectively with patients when booking their appointments

Responding to queries via telephone and email

Showing compassion and empathy for patients who are potentially going to receive a cancer diagnosis

Maintaining communication with relevant clinicians, to ensure they are supported and aware of any patient concerns.

Covering other admin team members when they are absent, as needed

About us

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)

• National Hospital for Neurology and Neurosurgery

• Royal National ENT and Eastman Dental Hospitals

• University College Hospital Grafton Way Building

• Royal London Hospital for Integrated Medicine

• University College Hospital Macmillan Cancer Centre

• The Hospital for Tropical Diseases

• University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

Details Date posted

31 July 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£33,094 to £36,195 a year Per annum inclusive of HCAS

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

309-UCLH-6627

Job locations

University College Hospital at Westmoreland Street (formerly the Heart Hospital)

16-18 Westmoreland Street

London

W1G 8PH

Job description Job responsibilities

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

Come and be a part of the best NHS trust in England to work for, according to our staff*

UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust

*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row.

UCLH top trust to work at in England for the second year running! University College London Hospitals NHS Foundation Trust.

Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.

To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?

Job description Job responsibilities

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

Come and be a part of the best NHS trust in England to work for, according to our staff*

UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust

*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row.

UCLH top trust to work at in England for the second year running! University College London Hospitals NHS Foundation Trust.

Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.

To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?

Person Specification Experience Essential

• Experience of using EPR,CDR, spreadsheets, e-mail, databases and word-processing packages

Skills and Abilities Essential

• Demonstrates ability to prioritise workload

Communication Essential

• Ability to communicate clearly and effectively both in person and over the telephone with staff and patients
• The ability to work as part of a team.
• Demonstrate an ability to ease patient anxiety.

Personal and People Development Essential

• Works on own initiative, is managed rather than supervised

Person Specification Experience Essential

• Experience of using EPR,CDR, spreadsheets, e-mail, databases and word-processing packages

Skills and Abilities Essential

• Demonstrates ability to prioritise workload

Communication Essential

• Ability to communicate clearly and effectively both in person and over the telephone with staff and patients
• The ability to work as part of a team.
• Demonstrate an ability to ease patient anxiety.

Personal and People Development Essential

• Works on own initiative, is managed rather than supervised

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details Employer name

University College London Hospitals NHS Foundation Trust

Address

University College Hospital at Westmoreland Street (formerly the Heart Hospital)

16-18 Westmoreland Street

London

W1G 8PH

Employer's website

https://www.uclh.nhs.uk (Opens in a new tab)

Employer details Employer name

University College London Hospitals NHS Foundation Trust

Address

University College Hospital at Westmoreland Street (formerly the Heart Hospital)

16-18 Westmoreland Street

London

W1G 8PH

Employer's website

https://www.uclh.nhs.uk (Opens in a new tab)