Booking Co-ordinator - Urgent Suspected Cancer Referrals Team

Buckinghamshire Healthcare NHS Trust; Aylesbury; On-site; GBP 25,000 - 30,000; Full time

Job summary

A healthcare organization is seeking a Booking Co-ordinator for the Urgent Suspected Cancer Referrals Team. The role involves managing patient appointments, ensuring compliance with government waiting time targets, and providing efficient administrative support. Candidates should have previous NHS experience, excellent communication skills, and a good basic education. This position offers opportunities for professional development and flexible working arrangements.

Benefits

Generous annual leave entitlement

Pension benefits

Access to NHS discounts

Health and wellbeing services

Qualifications

• Previous NHS or health care experience is required.
• Must have experience in handling appointments and scheduling.

Responsibilities

• Ensure achievement of government targets around patient waiting times.
• Make and reschedule appointments using electronic patient records.
• Handle queries from patients and provide administration services.

Skills

Clear verbal and written communication skills

Excellent keyboard skills

Attention to detail

Ability to work under pressure

Flexible working attitude

Education

Good Basic Education

GCSE or equivalent in Maths and English

Customer Care Course or equivalent

Job description

Booking Co-ordinator - Urgent Suspected Cancer Referrals Team

An exciting opportunity has arisen for an enthusiastic, personable, dynamic and self-motivated individual, to join the Patient Access Team as a Booking Co-ordinator. You will also have the opportunity to work and train in other areas within Patient Access, gaining essential skills and experience to support ongoing personal development.

Main duties of the job

As a member of the Patient Access Team, the Booking Co-ordinator role is pivotal in ensuring we achieve several government targets around patient waiting times.

Your duties will involve making and rescheduling 2 week wait appts for the patient's using the electronic patient record platform whilst applying knowledge of targets and specialty specific requirements.

You will also be dealing with queries from internally and externally, providing an efficient and effective administration service.

About us

Listen to why colleagues think we're a great place to work! BHT - A great place to work (buckshealthcare.nhs.uk)

What does Buckinghamshire Healthcare NHS Trust offer you?

• As part of our BHT family, you'll benefit from learning and development opportunities to support your career progression.
• We offer flexible and agile workingopportunities,alongside your NHS benefits ofgenerous annual leave entitlement, pension andaccess toNHS discount schemes.
• We provide a range of health and wellbeing services to promote a healthy, happy workforce.

Why work for us?

• We're committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
• As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.
• Greater diversity withinourBHT familyimprovespositive outcomes for the people and communities we serve.

What do we stand for?

• Our vision is to provide outstanding care, support healthy communities and be a great place to work.
• Our mission is to provide personal and compassionate care every time.
• Our CARE values are collaborate, aspire, respect and enable.

Job responsibilities

For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.

If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.

If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on [e-mail] quoting the vacancy reference numbers

Person Specification

EDUCATION, QUALIFICATIONS & TRAINING

• Good Basic Education
• GCSE or equivalent in Maths and English
• Customer Care Course or equivalent

EXPERIENCE

• Previous NHS or health care experience

SKILLS, ABILITIES & KNOWLEDGE

• Clear, concise verbal and written communication skills to enable liaison with multi-disciplinary team, patients and carers.
• Excellent keyboard skills to ensure all Outpatient activity is recorded onto the bespoke database in accordance with the Data Protection Act 1998.
• Able to give 100% attention to detail when scheduling of appointments to prevent breaches of waiting list targets.
• Aware of Confidentiality code of practice in relation to patients and staff.
• Able to work under pressure and deal with conflict situations to an amicable conclusion.
• Flexible working attitude in order to be multi skilled in different areas of the service.
• Ensure punctuality and reliability of self to ensure good relationship within team environment.
• Previous NHS experience

SPECIAL CIRCUMSTANCES

• Booking coordinators are required to work using VDU and keyboards and also deal with patients/ other contacts face to face and on the telephone.
• The Outpatients areas may operate between the hours of 8.30am and 8.00pm Monday to Friday and post holders may be expected to work on an internal rota and be flexible to cover absences.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.