Booking Co-ordinator | Buckinghamshire Healthcare NHS Trust

Buckinghamshire Healthcare Trust; Aylesbury; On-site; GBP 20,000 - 25,000; Full time

Job summary

A regional healthcare provider in Aylesbury is seeking an enthusiastic individual for a comprehensive administration role within the Ophthalmology Booking Department. Responsibilities include answering calls, managing patient bookings, and handling queries. The ideal candidate will have strong communication skills and be a team player. This position offers opportunities for career development and various NHS benefits, including generous annual leave and a pension.

Benefits

Learning and development opportunities

Flexible working options

Access to NHS discount schemes

Health and wellbeing services

Qualifications

• Enthusiastic and personable individual required for a busy ophthalmology department.
• Excellent communication skills to handle patient queries.
• Ability to work with a wider team.

Responsibilities

• Answer phone calls and deal with patient queries.
• Manage patient referrals and appointments.
• Handle outcomes of patient appointments via hospital systems.

Job description

Overview

We are looking for an enthusiastic, personable, dynamic, and highly motivated individual to join our busy Ophthalmology Booking Department based at Stoke Mandeville Hospital. The role will be to provide a comprehensive administration, booking and appointment service for all our patients’ appointments within our Ophthalmology teams. Have good communications skills to be able to deal with all patient queries regarding their appointments. Be adaptable to be working with the wider team within Ophthalmology.

Responsibilities

• Answering phone calls
• Dealing with queries internally and externally
• Managing the logging of patient referrals and booking
• Dealing with all outcomes of patient’s appointments via hospital system
• Managing patient booking lists

What we stand for / About us

Listen to why colleagues think we’re a great place to work! BHT - A great place to work (buckshealthcare.nhs.uk)

What Buckinghamshire Healthcare NHS Trust offer you

• As part of our BHT family, you’ll benefit from learning and development opportunities to support your career progression.
• We offer flexible and agile working opportunities, alongside your NHS benefits of generous annual leave entitlement, pension and access to NHS discount schemes.
• We provide a range of health and wellbeing services to promote a healthy, happy workforce.

Why work for us?

• We’re committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
• As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.
• Greater diversity within our BHT family improves positive outcomes for the people and communities we serve.
• A keen supporter of the Armed Forces Community who know the value of employing a service leaver/veteran and their families

What do we stand for?

• Our vision is to provide outstanding care, support healthy communities and be a great place to work.
• Our mission is to provide personal and compassionate care every time.
• Our CARE values are collaborate, aspire, respect and enable.

For a comprehensive list of responsibilities and duties, please refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.

If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.

If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on [e-mail] quoting the vacancy reference number.

This advert closes on Monday 22 Sep 2025