Booking & Client Liaison — Interpretation Services

THG Ingenuity; Manchester; On-site; GBP 22,000 - 32,000; Full time

Job summary

THG Ingenuity is seeking a motivated Booking Coordinator to join the Operations team in the UK. The role manages end-to-end interpreting bookings, acts as the main contact for clients and interpreters, and performs essential admin tasks to support quality management.

You will allocate interpreters, maintain relationships, and ensure efficient booking fulfilment with a strong focus on customer service and teamwork within a fast-paced environment.

Qualifications

• Previous experience in an administrative, project support, or coordination role.
• Exceptional written and verbal communication skills, with a proven ability to manage high volumes of telephone and email correspondence.
• Strong customer-centric approach and commitment to excellent service.
• Proven ability to multitask, manage competing priorities and perform under pressure.
• Competence in using industry-specific software and coordination tools, with ability to learn new programs quickly.
• Solution-oriented, flexible, friendly, and a positive team player.
• Prior experience in interpreting or localisation industry is a plus.

Responsibilities

• Booking Management: Use the company booking portal to allocate and manage all interpreting bookings from start to finish.
• Client & Supplier Relations: Act as the primary contact for clients and interpreters, handling queries and maintaining relationships per quality procedures.
• Resource Allocation: Select and assign interpreters based on work nature, client preferences and availability.
• System Administration: Maintain updates in company systems to ensure accurate invoicing and contract performance analysis.
• Technical Support: Provide guidance and training on how to use the booking portal.
• Team Collaboration: Support colleagues and assist with onboarding new team members.
• Performance & Quality: Work toward meeting fulfilment KPIs and deliver high-quality, responsive service.

Skills

Administrative experience

Communication skills

Customer focus

Organisational skills

Tech savviness

Team player

Problem solving

Job description

THG Ingenuity is seeking a motivated Booking Coordinator to join the Operations team in the UK. The role manages end-to-end interpreting bookings, acts as the main contact for clients and interpreters, and performs essential admin tasks to support quality management.

You will allocate interpreters, maintain relationships, and ensure efficient booking fulfilment with a strong focus on customer service and teamwork within a fast-paced environment.