Booking Clerk (Women\'s and Child Health)

NHS; Exeter; On-site; GBP 25,000; Full time

Job summary

The Royal Devon University Healthcare NHS Foundation Trust is seeking a motivated individual to join the Women's and Child Health Booking Team. This full-time position involves managing outpatient referrals and bookings while providing exceptional customer service in a busy healthcare setting.

Benefits

27-33 days of paid annual leave

Flexible working and family-friendly policies

Access to NHS staff discounts

Cycle to work scheme

NHS Pension scheme

Occupational health services

Support for qualifications and CPD

Onsite nursery access

Car lease schemes

Wellbeing activities and support groups

Qualifications

• Experience working with IT systems required.
• Excellent organisational and communication skills necessary.
• Outstanding customer service experience is essential.

Responsibilities

• Actioning new referrals and outpatient bookings.
• Dealing with members of the public and liaising with medical staff by telephone.
• Supporting the Women's and Child Health team.

Skills

Organisational skills

Communication skills

Customer service

IT systems experience

Job description

Job summary

We are seeking a dynamic individual to join our busy and fast-paced department. You must demonstrate excellent organisational and communication skills, along with outstanding customer service, and have experience working with IT systems.

Women’s and Child Health are busy departments with an expanding service where admin plays a crucial role. You will be dealing with members of the public on the telephone daily.

Main duties of the job

For more detail about the main duties of this role, please see the job description section below. As a key member of the Royal Devon University Healthcare NHS Foundation Trust, you will be joining an exceptional team working together to help our patients stay healthy when they need it most.

About us

Stretching across Northern, Eastern, and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover over 2,000 square miles across Devon, with some specialist services covering the entire peninsula, extending as far as Cornwall and the Isles of Scilly.

We deliver a wide range of emergency, specialist, and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford).

Alongside our two acute hospitals, we provide integrated health and social care services across various settings, including community inpatient hospitals, outpatient clinics, and within people's homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).

Our state-of-the-art equipment, leading technologies, and strong links to local universities position us at the forefront of research and innovation, enabling us to provide world-class care to our communities.

It's never been a more exciting time to join the Royal Devon, as you'll help shape our services as we continue our integration journey.

Details

Date posted: 09 July 2025

Pay scheme: Agenda for change

Band: Band 2

Salary: £24,465 a year, per annum, pro-rata

Contract: Permanent

Working pattern: Full-time

Reference number: 185-1341-11023

Job locations: Royal Devon University Healthcare NHS Foundation Trust, Exeter, Devon, EX2 5DW

Job description

For more information on the Job Description and Responsibilities, please click the link below.

More detail about the role

An opportunity has arisen for a motivated individual to work within the Women's and Child Health Booking Team. The role involves actioning new referrals and outpatient bookings.

You will be dealing with members of the public and liaising with medical staff at all levels by telephone.

Working Pattern: 37.5 hours, to be worked Monday to Friday, either 8.30-4.30 or 9.00-5.00

Interview Date: To Be Confirmed

For further information, please contact: Robert Boyd, Admin Line Manager at [e-mail]

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We encourage applications from individuals of all backgrounds, cultures, and abilities. We recognize the benefits of a diverse workforce that reflects the communities we serve.

Preference will be given to staff with Priority and 'At Risk' status, including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close the vacancy when sufficient applications are received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, merging the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.

Benefits

We aim to maintain a supportive culture for you and your team, which may include funding for qualifications, days off for CPD, or rotational placements to develop your skills. Wherever your NHS career takes you, we'll support your growth.

Looking after you is important to us.

We promote a healthy work-life balance through flexible working and family-friendly policies.

Starting NHS staff receive 27 days of paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.

Our comprehensive occupational health services include counselling, wellbeing activities, and support groups.

Salary is not the only financial benefit

You can access staff discounts on shopping, fitness, and leisure, and spread the cost of technology and home appliances from major retailers.

Additional benefits include:

Blue Light Card and Health Service Discounts, salary sacrifice options, access to our outstanding onsite nursery, car lease schemes, and the NHS Pension scheme.

Cycle to work scheme

If you're interested in this role, we'd love to hear from you.