Booking Clerk - Outpatients Call Centre | Mid and South Essex NHS Foundation Trust

www.findapprenticeship.service.gov.uk - Jobboard; Basildon; Hybrid; GBP 20,000 - 30,000; Full time

Job summary

A healthcare support team in Basildon is looking for passionate individuals to join their Outpatients Call Centre. Responsibilities include booking patient appointments and ensuring a positive experience. Ideal candidates will have strong communication skills and basic IT proficiency. The role offers opportunities for career progression and a supportive working environment. Hybrid working is available after training.

Benefits

Career progression

Flexible working

Supportive team environment

Qualifications

• Passion for patient experience and customer service.
• Enjoyment in interacting with patients and the public.
• Good stakeholder management and teamwork skills.

Responsibilities

• Book new and follow-up appointments across multiple hospitals.
• Engage in diverse tasks to improve patient care.
• Work within a supportive team focused on wellbeing and development.

Skills

Customer service

Communication

IT skills

Organization

Stakeholder management

Job description

Join Our Outpatients Call Centre Team

Are you passionate about making a real difference in people's lives? Do you thrive in dynamic environments where your ideas and contributions are valued? If you're interested in joining an innovative and transformed team, we have the perfect opportunity for you!

Our Outpatients Call Centre, based at Basildon Centre in St Martins Square, is located on the second floor of the building in Basildon Town Centre.

Upon appointment, you may be expected to work at one of the main site hospitals (Basildon, Broomfield, or Southend) for training and learning purposes, before moving to the Basildon Town Centre office once competencies have been met.

As part of the central booking team, your responsibilities will include booking both new and follow-up appointments across Basildon, Broomfield, and Southend.

What We Offer:

• Impact Lives: Your work directly affects patients' access to health services, making a tangible difference.
• Career Progression: Opportunities for advancement and skill development.
• Agile Work Environment: Engage in diverse tasks, from speaking with patients to booking appointments and developing technology to improve patient care.
• Supportive Team: Work within a team that focuses on wellbeing, development, and innovation.
• Flexible Working: Hybrid working opportunities (up to 2 days per week from home) once fully competent.

What We're Looking For:

• Passion for patient experience and customer service.
• Enjoyment in interacting with patients and the public.
• Basic IT skills with confidence in reading and responding to emails.
• Accurate, methodical, and organized.
• Good stakeholder management and teamwork skills.
• Strong communication skills, especially over the phone.

For full details, please refer to the attached job description and person specification.

Please note: This role is site-based with hybrid working options available once fully trained. The application deadline is Sunday, 10 August 2025.