Booking Clerk - Outpatients Call Centre | Mid and South Essex NHS Foundation Trust

Southend University Hospital NHS Trust; Basildon; Hybrid; GBP 24,000 - 29,000; Full time

Job summary

An NHS health service provider is seeking an enthusiastic individual for an outpatient booking role in Basildon to enhance patient experience and manage appointment bookings. The position offers opportunities for career progression, team collaboration, and hybrid working after competency is established. Ideal candidates will have strong customer service skills and a passion for patient care.

Benefits

Flexible working opportunities

Access to training and career development

Supportive team environment

Qualifications

• Enjoys interacting with patients.
• Confident in reading and responding to emails.
• Enjoys teamwork and collaboration.

Responsibilities

• Responsible for booking new and follow-up appointments.
• Impact patient access to health services daily.
• Opportunity to shape the future outpatient experience.

Skills

Passionate about patient experience

Strong customer service skills

Good organisational skills

Accurate and methodical

Confident holding phone conversations

Basic IT skills

Job description

Are you passionate about making a real difference in people's lives? Do you thrive in dynamic environments where your ideas and contributions are valued? Are you interested in joining an innovative and transformed team, look no further, because we have the perfect opportunity for you!

Our Outpatients Call Centre, based at Basildon Centre, St Martins Square offices are on the second floor of the building which is situated in the Town Centre of Basildon.

Upon appointment you may be expected to work in one of the main site hospitals (Basildon, Broomfield or Southend) for training and learning purposes, with you then moving to the office in Basildon Town Centre once competencies have been met.

As part of the central booking team, you will be responsible for booking both new and follow up appointments across Basildon, Broomfield and Southend.

Impact Lives: Each day your work will directly impact patients’ access to health services, making a tangible difference in their lives.

Impact Lives: Each day your work will directly impact patients’ access to health services, making a tangible difference in their lives.

Career Progression: With ongoing changes and growth, there are ample opportunities for you to advance your career and develop new skills.

Agile Work Environment: One day you could be talking to patients, the next you might be booking appointments or even helping us develop technology to improve patient care.

We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and well-being of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.

From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook – if you are dynamic, forward-thinking and enthusiastic we want you to join us.

We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress

Are you interested in joining an innovative and transformed team, look no further, because we have the perfect opportunity for you!

What's in it for you?

● Working in an innovative outpatient booking team

● Learn core administrative and booking team skills

● Learn digital skills and the opportunity to use new technology

● Look after the population of Essex

● Work with a fun team who focus on team wellbeing and support for your development

● Opportunity to shape the future MSE Outpatient experience and service

● Hybrid working opportunities**while keeping connected to your team

We are looking for someone who:

● Is passionate about patient experience

● Enjoys interacting with patients

● Confident at reading and responding to emails and has basic IT skills

● Is accurate and methodical when following set processes

● Has good organisational skills

● Good stakeholder management

● Enjoys working as a team working and collaboration

● Confident with holding phone conversations with members of the public

● Strong customer service skills

For full details please refer to the attached job description and person specification.

**Please be aware that this role is site-based, with hybrid working opportunities available once you are fully competent (up to 2 days per week working from home)


This advert closes on Tuesday 15 Jul 2025