Booking Clerk - Outpatients Call Centre

Integrated Care System; Basildon; Hybrid; GBP 25,000; Full time

Job summary

A major healthcare provider in Basildon is seeking a Booking Clerk for its Outpatients Call Centre. Candidates will book appointments and interact with patients while working in a dynamic environment that values contributions. The role includes hybrid working opportunities, requiring strong customer service and organizational skills. Annual salary: £24,937 plus fringe allowance.

Qualifications

• Demonstrable experience in customer/patient focused role.
• Experience of working in a busy, pressurised customer focused environment.
• NHS experience preferred.

Responsibilities

• Book new and follow-up appointments across multiple hospitals.
• Interact with patients and provide support.
• Utilize technology to improve patient care.

Skills

Customer service skills

Organizational skills

IT skills

Communication skills

Education

GCSE Maths and English or NVQ level 2 clerical

Tools

Microsoft Office

PAS Careflow

Electronic Referral Service

Job description

Mynd nôl Mid and South Essex NHS Foundation Trust

Booking Clerk - Outpatients Call Centre

The closing date is 10 August 2025

Are you passionate about making a real difference in people's lives? Do you thrive in dynamic environments where your ideas and contributions are valued? Are you interested in joining an innovative and transformed team, look no further, because we have the perfect opportunity for you!

Our Outpatients Call Centre, based at Basildon Centre, St Martins Square offices are on the second floor of the building which is situated in the Town Centre of Basildon.

Upon appointment you may be expected to work in one of the main site hospitals (Basildon, Broomfield or Southend) for training and learning purposes, with you then moving to the office in Basildon Town Centre once competencies have been met.

Main duties of the job

As part of the central booking team, you will be responsible for booking both new and follow up appointments across Basildon, Broomfield and Southend.

Impact Lives: Each day your work will directly impact patients' access to health services, making a tangible difference in their lives.

Impact Lives: Each day your work will directly impact patients' access to health services, making a tangible difference in their lives.

Career Progression: With ongoing changes and growth, there are ample opportunities for you to advance your career and develop new skills.

Agile Work Environment: One day you could be talking to patients, the next you might be booking appointments or even helping us develop technology to improve patient care.

About us

We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and well-being of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook - if you are dynamic, forward-thinking and enthusiastic we want you to join us.

We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress

Job responsibilities

Are you interested in joining an innovative and transformed team, look no further, because we have the perfect opportunity for you!

What's in it for you?

Working in an innovative outpatient booking team

Learn core administrative and booking team skills

Learn digital skills and the opportunity to use new technology

Look after the population of Essex

Work with a fun team who focus on team wellbeing and support for your development

Opportunity to shape the future MSE Outpatient experience and service

Hybrid working opportunities** while keeping connected to your team

We are looking for someone who:

Enjoys interacting with patients

Confident at reading and responding to emails and has basic IT skills

Is accurate and methodical when following set processes

Has good organisational skills

Enjoys working as a team working and collaboration

Confident with holding phone conversations with members of the public

For full details please refer to the attached job description and person specification.

**Please be aware that this role is site-based, with hybrid working opportunities available once you are fully competent (up to 2 days per week working from home)

Person Specification

Qualifications

• GCSE Maths and English or NVQ level 2 clerical or equivalent experience

Experience

• Demonstrable experience in customer / patient focused role
• Experience of working in a busy, pressurised customer focussed environment
• NHS experience
• Experience in use of PAS Careflow and the electronic Referral Service

Skills

• Computer literate - able to use Microsoft Packages effectively
• Good written communication skills demonstrated through application form

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Mid and South Essex NHS Foundation Trust

£24,937 a yearPer Annum (Pro Rata for Part Time) + Fringe Allowance 5%