Booking Clerk Bolton NHS Foundation Trust

Shireal R. Lewis; Bolton; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a dedicated team in a rewarding role as a Booking Clerk, where you will play a crucial part in managing patient bookings and ensuring a smooth experience for all service users. This position offers a dynamic work environment where you'll be responsible for liaising with patients, confirming appointments, and maintaining vital data systems. You'll have the opportunity to contribute to improving healthcare services in Bolton while enjoying a supportive atmosphere that values your professional growth. If you're enthusiastic, flexible, and ready for a challenge, this role is perfect for you!

Benefits

Further training opportunities

Supportive team environment

Flexible working hours

Qualifications

• Experience in a similar administrative role is essential.
• Ability to work flexibly to meet service needs.

Responsibilities

• Provide comprehensive booking service for patients.
• Manage appointments, referrals, and waiting lists efficiently.
• Liaise with patients and internal departments effectively.

Skills

Customer Service

Administrative Skills

Telephone Communication

Data Management

Flexibility

Education

Experience in Administrative Environment

Tools

LE2.2

Somerset

Choose and Book

ORMIS

Job description

Band 3 - Booking Clerk

Full time 37.5 hours per week. Permanent post.

The Access, Booking & Choice Team have an opportunity for an enthusiastic, motivated and flexible individual looking for a challenge in a post that is both interesting and varied. The department is the central hub for outpatient and inpatient booking, and operates flexibly over 7 days a week. You will be responsible primarily for providing a comprehensive booking service, whilst additionally completing all associated tasks to ensure our patients receive an excellent first impression, whilst ensuring all necessary data is recorded to facilitate the patient’s attendance management under the 18 week and national cancer pathways.

Duties will include:

1. Liaising with patients and internal departments over the telephone.
2. Registering patients and their referrals.
3. Booking and confirming appointments/admissions using LE2.2, Somerset, Choose and Book and ORMIS.
4. Dealing with enquiries.
5. Using waiting lists to manage patients.
6. Escalating capacity requirements.
7. Filing and other general clerical duties.

You should have the ability to work flexibly to meet the needs of the service, including covering for colleagues during absence and annual leave. The ideal candidate will have knowledge and experience of working in a similar administrative environment.

To provide an efficient and effective booking service and associated function to all patients accessing services provided by the Trust:

1. Helping to ensure that there are robust systems in place that assist the service user and other staff to provide safe and effective services.
2. Helping to ensure that all teams work to agreed standards across the specialty, providing a first class service and appropriate management of referrals, waiting lists, appointing and data recording to meet local and national targets, income generation and compliance with Trust standards and policy.
3. Will have a full understanding of booking processes, and ensure standards are implemented, adhered to, maintained and approved to ensure patients are appointed and their pathway is managed appropriately.
4. Liaising with patients/carers to agree all appointments/attendances, cancellations and re-booking. Manage non-attendance in line with the Trust’s Access Policy.

You should have the flexibility to meet the needs of the service, including evening and weekend working; covering for colleagues during absence and annual leave.

We know we can provide you with a great place to work, alongside a fantastic team who are all pulling together to give the people of Bolton the best care possible. The aims of this Trust are to improve the health of our people and provide the best possible care to the population in which we serve and ensure that our staff have joy and pride in their work. We are striving to recruit a workforce that reflects the communities in which we serve. Staff are valued and we can offer excellent opportunities for further training and development.

This advert closes on Thursday 26 Dec 2024.

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