Booking Clerk

Rdehospital; Exeter; On-site; GBP 24,000 - 29,000; Full time

Job summary

Join a dynamic team at the Royal Devon as a Booking Clerk in the Central Booking department. You'll utilize your excellent communication and IT skills to provide outstanding service to patients and support a busy hospital environment. This permanent role is a rewarding opportunity within a leading healthcare organization, where your contributions will directly impact patient care.

Benefits

Extensive staff discounts on shopping and leisure options

NHS Pension scheme

Cycle to work scheme

Family friendly policies

Access to comprehensive occupational health services

Qualifications

• Strong administration background related to the job description.
• Experience in dealing with patients on the telephone.
• Knowledge of medical terminology is desirable.

Responsibilities

• Dealing with members of the public on the telephone.
• Providing excellent customer service.
• Working as part of a busy team in the Central Booking team.

Skills

Communication

IT skills

Customer service

Job description

We are seeking a dynamic individualto join our busy and fast paced department.You must demonstrate excellent organisational and communication skills along with outstanding customer service, and have experience of working with IT systems.

The Central Booking Team is a very busy department with an expanding service where admin plays a crucialrole.You will be dealing with members of the public on the telephone on a daily basis . This role is based at Osprey House in Sowton opposite the N ightingale hospital.

About the Role

For more information on the Job Description and Responsibilities please click the link below.

More detail about the role

We are looking for someone who enjoys working as part of a busy and vibrant team to join us in the Central Booking team as a Booking Clerk. The successful candidate must be highly motivated with excellent communication skills, an ability to use your own initiative and work well under pressure.

You will have experience of a strong administration background relating to the job description. You will need to be adaptable, reliable and an excellent team member. Knowledge of working in a hospital environment and medical terminology is desirable.

You will have excellent communication and interpersonal skills, and proven experience in dealing with patients on the telephone. You will be flexible and adaptable with excellent IT skills.

You will need to enjoy the challenge of working as part of a busy team yet have the ability to use your own initiative to meet the changing needs of the department.

Our team is made up of dedicated, patient focused individuals, who communicate well and have great interpersonal skills. They’re organised problem solvers with strong attention to detail.

If you feel you would be able to meet the needs of this challenging and rewarding role, then we would be delighted to hear from you. Visits to the department are welcome and encouraged by contacting the Admin Line Manager in this advert.

Working Pattern:Monday - Friday, 0900 - 1700

Interview Date:To Be Confirmed

Pay: The salary advertised for this position reflects the Agenda for Change 2025/6 rates, inclusive of a 3.6% pay award which will be implemented later this year. If you join before the implementation date, the pay award will be backdated to your start date. Until then, remuneration will be based on the 2024/5 pay bandings (Pay scales for 2024/25 | NHS Employers )

For further information please contact:Emily Smith, Admin Line Manager on [e-mail]

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation TrustandNorthern Devon Healthcare NHS Trust.

About Us

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.

We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).

Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.

Our values are at the heart of everything we do, click here to find out more

It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.

Looking after you is important to us.

We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.

If you are starting out in the NHS, you’ll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.

You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.

We will work together to maintain a culture that develops and supports you and your team.

This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there.

Salary is not the only financial benefit

You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:

• National discount services such as the Blue Light Card and Health Service Discounts.
• Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
• Car lease schemes.
• The NHS Pension scheme (one of the most generous and comprehensive in the UK).
• Cycle to work scheme

These are just a few of the benefits available – if the role is something you are interested in, we would love to hear from you.

• Salary Band 2: £24,465 per annum pro rata
• Frequency Annual
• Vacancy Reference 185-45125-10896
• Contract Type Permanent
• Closing Date 06 July, 2025
• Job Category Administration