Booking Clerk

TN United Kingdom; Brighton; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated Booking Clerk for a temporary role in Brighton. This multi-skilled position involves managing outpatient appointments, handling patient queries, and contributing to the patient journey by ensuring efficient booking processes. The ideal candidate will possess strong communication skills and a keen understanding of patient administration systems. Join a dynamic team and make a meaningful impact on patient care while enjoying a supportive work environment. If you're ready to take on this rewarding challenge, apply today!

Qualifications

• Strong communication skills to handle queries effectively.
• Ability to manage appointments and understand patient access policies.

Responsibilities

• Manage outpatient appointments considering clinical urgency.
• Handle incoming queries from patients and hospital staff.

Skills

Appointment Management

Communication Skills

Patient Administration

Education

High School Diploma

Tools

Patient Administration System

Job description

We have a current opportunity for a Booking Clerk on a temporary basis. The position will be based in Brighton. For further information about this position, please apply.

Role Overview

This is a multi-skilled role requiring the post-holder to:

1. Gain up-to-date knowledge of outpatient clinics to manage appointments in line with the patients access policy, considering waiting times and clinical urgency.
2. Handle incoming telephone queries from patients, GPs, and other hospital staff.
3. Develop in-depth knowledge of clinics within a designated specialty, while also acquiring a broader understanding of other clinics.
4. Register new patient referrals, and handle queries related to clinics, including making, amending, and canceling appointments.
5. Contribute to the patient journey by managing all aspects of the outpatient booking process and recording patient contacts and bookings on the patient administration system.

Working Hours

Monday to Friday

About Morgan Hunt

Morgan Hunt is a multi-award-winning recruitment agency specializing in interim, contract, and temporary roles. We act as an Employment Agency for temporary vacancies and are an equal opportunities employer. Job suitability is assessed based on merit, skills, qualifications, and ability to perform the duties required for each role.