Booking and Scheduling Coordinator

Manchester University NHS Foundation Trust; Urmston; On-site; GBP 25,000 - 30,000; Full time

Job summary

A large healthcare organisation in the UK seeks a Booking and Scheduling Coordinator to ensure efficient patient care pathways. The ideal candidate will manage appointments, coordinate pre-admission tests, and liaise with clinical teams. Strong organisational and communication skills are essential. This role contributes to improving patient experience and reducing waiting times in a busy healthcare environment.

Qualifications

• Highly organised and calm under pressure.
• Strong communication and time-management skills.
• Proficient in IT and administrative tasks.
• Commitment to delivering outstanding service.

Responsibilities

• Manage patient appointments and waiting lists efficiently.
• Coordinate pre-admission tests for patients.
• Liaise with consultants about scheduling and case-mix.
• Ensure compliance with Trust access policies.

Skills

Organisational skills

Communication skills

IT abilities

Administrative abilities

Calm under pressure

Job description

Overview

We are responsible for running a family of nine hospitals across six separate sites, providing a wide range of services from comprehensive local general hospital care through to highly specialised regional and national services.

Hub.

Are you highly organised, calm under pressure, and passionate about delivering excellent service? An exciting opportunity has arisen to join the team at Trafford Elective Hub as a Booking and Scheduling Coordinator.

Responsibilities

• As a Booking and Scheduling Coordinator, you'll be at the heart of patient care pathways, ensuring appointments are managed efficiently, communications are clear, and schedules run smoothly. You'll work closely with clinical teams, admin staff, and patients to keep everything on track, helping us reduce waiting times and improve the patient experience.
• Accurately add patients to waiting lists, ensuring they are placed on the correct pathways, validating and amending details as required.
• Coordinate pre-admission tests and checks, ensuring all patients are fully prepared for their procedure or appointment.
• Record patient cancellations and DNAs (Did Not Attends) accurately and promptly.
• Liaise effectively with consultants regarding case-mix, additions to theatre lists, and schedule changes.
• Ensure theatre lists are constructed to maximise utilisation, balancing clinical priorities and patient needs.
• Support the team in maintaining compliance with Trust access policies and national access standards.
• Excellent organisational and time-management skills.
• Strong communication skills.
• A calm and professional approach in a busy environment.
• Strong IT and administrative abilities.
• A commitment to delivering outstanding service to patients and staff alike.

About Manchester University NHS Foundation Trust

Manchester University NHS Foundation Trust (MFT) is one of the largest acute Trusts in the UK, employing over 20,000 staff. MFT is one of the largest NHS Trusts in England with a turnover of over £3bn and is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.

We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.