Boiler Service Manager

Verto People, Ltd.; Portsmouth; On-site; GBP 50,000 - 80,000; Full time

Job summary

A leading company in field service seeks a Service Manager to oversee operations, manage technicians, and enhance customer satisfaction. The role involves mentorship, compliance with SOPs, and development of long-term customer agreements. Ideal candidates will demonstrate expertise in boiler and burner service and possess strong leadership skills.

Qualifications

• Minimum 10 years of service/maintenance experience with fuel-fired boiler and burner equipment.
• At least 5 years in a supervisory or management role.
• Preferred experience with PLCs, hydronic/steam systems, and burner management systems.

Responsibilities

• Manage daily operations and personnel within the service department.
• Conduct Quarterly Conversations and performance reviews.
• Build and maintain customer relationships.

Skills

Communication

Leadership

Project scheduling

Conflict resolution

Safety management

Education

High School Diploma or equivalent

Post-secondary education

Tools

PLCs

Hydronic/steam systems

Burner management systems

Gas-oil burner equipment

Job description

Service Manager / Field Service Supervisor / Service Department Lead will oversee the daily operations of a regional service department, managing technicians and driving performance across service delivery, safety, and customer satisfaction.
Service Manager / Field Service Supervisor / Service Department Lead will ensure team alignment with SOPs, provide mentorship, and play a key role in developing long-term customer relationships through service agreements.
An ideal Service Manager / Field Service Supervisor / Service Department Lead will bring deep expertise in boiler/burner service and a proven track record in team leadership and operational execution.

Package & Location:
• $70,000 - $100,000
• Full-time schedule: Monday to Friday, 7:30 AM – 4:00 PM
• Locations: Tampa, FL, Orlando, FL, Jacksonville, FL & Thomasville, GA

Service Manager / Field Service Supervisor / Service Department Lead responsibilities:
• Manage daily operations and personnel within the service department, coaching and mentoring team members
• Conduct Quarterly Conversations and performance reviews in line with TTI SOPs
• Deliver high-quality service while upholding company values and customer satisfaction standards
• Oversee scheduling, job planning, resource allocation, and field team coordination
• Build and maintain customer relationships, focusing on equipment longevity and maintenance agreements
• Promote preventative maintenance contracts and support revenue growth through service initiatives
• Support service technician growth through training and development paths

Service Manager / Field Service Supervisor / Service Department Lead requirements:
• High School Diploma or equivalent (post-secondary education a plus)
• Minimum 10 years of service/maintenance experience with fuel-fired boiler and burner equipment
• At least 5 years in a supervisory or management role
• Strong skills in communication, leadership, project scheduling, conflict resolution, and safety management
• Preferred experience with: PLCs, hydronic/steam systems, burner management systems, and gas-oil burner equipment