Boiler & Maintenance Manager

JR United Kingdom; Birmingham; On-site; GBP 40,000 - 55,000; Full time

Job summary

Une entreprise prestigieuse recherche un Manager en chaudières et maintenance pour superviser l'équipe d'ingénierie et assurer un service client exceptionnel. Vous serez responsable des opérations de bureau, de la gestion des rendez-vous d'entretien, et de la formation des ingénieurs. Si vous avez une solide expérience en gestion et une bonne compréhension technique des chaudières, rejoignez-nous pour contribuer au succès continu de notre activité.

Qualifications

• Expérience prouvée en gestion, de préférence dans un environnement technique ou d'ingénierie.
• Compréhension technique solide des chaudières, y compris les systèmes LPG et huile.
• Compétences en communication écrite et verbale excellentes.

Responsibilities

• Fournir un soutien technique aux ingénieurs de terrain.
• Gérer les opérations du bureau et superviser les tâches administratives.
• Planifier les services d'entretien des chaudières.

Skills

Leadership

Gestion d'équipe

Service client

Résolution de problèmes

Communication

Job description

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Boiler & Maintenance Manager, Birmingham

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Client:

Orion Group

Location:

Birmingham, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

07.06.2025

Expiry Date:

22.07.2025

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Job Description:

Our client is seeking a confident, adaptable, and driven individual to join their Heating & Engineering team as a Boiler & Maintenance Manager. This office-based role is a key position within the company, responsible for fostering a positive and productive work environment, ensuring excellent customer service, and contributing to the continued success of the business.

About the Role:

In this dynamic role, you’ll oversee the day-to-day operations of the office while providing vital technical support to field engineers. Your responsibilities will include:

• Providing technical support to field engineers
• Managing the operations of the office, including overseeing administrative duties, ensuring the efficient functioning of the office
• Scheduling routine boiler maintenance services efficiently and ensuring accurate diary management for the engineering team
• Coordinating engineer availability and appointments for non-routine maintenance (e.g., breakdowns)
• Monitoring open jobs to ensure timely progression and completion
• Providing prompt and professional responses to customer enquiries
• Raising purchase orders and managing stock deliveries
• Overseeing invoicing and ensuring all general office tasks are completed accurately and on time
• Handling customer complaints effectively and ensuring appropriate follow-up
• Coordinating engineer training (OFTEC & Gas Safe) and ensuring compliance
• Conducting periodic stock checks
• Collaborating with department heads across offices to promote a unified team approach and uphold high service standards

About You:

We’re looking for a candidate with:

• Proven leadership and management experience, preferably in an engineering or technical environment
• A solid technical understanding of boilers, including LPG and oil systems would be highly desirable
• A customer-focused mindset with a commitment to delivering exceptional service
• The ability to prioritise tasks, multitask effectively, and remain calm under pressure
• Strong attention to detail and problem-solving skills
• Excellent written and verbal communication skills