Bodyshop Service Advisor

ASI Recruitment; Dorking; On-site; GBP 30,000 - 34,000; Full time

Job summary

A reputable accident repair group in Dorking is seeking a Bodyshop Service Advisor to serve as the main point of contact for customers. The ideal candidate will have experience in a bodyshop or automotive environment and strong communication skills. The role offers a basic salary of £30,000 with OTE of £34,000, along with comprehensive benefits and opportunities for professional development.

Benefits

Comprehensive company benefits package

Ongoing training

Local parking available

Qualifications

• Proven experience as a Service Advisor, ideally within a bodyshop or automotive environment.
• Strong attention to detail and IT proficiency.
• Full UK driving licence (maximum 6 points) required.

Responsibilities

• Act as the main point of contact for customers throughout the repair process.
• Coordinate communication between customers, technicians, and insurers.
• Prepare accurate estimates, manage repair documentation, and oversee job progress.
• Deliver outstanding customer service, ensuring every experience is smooth and professional.
• Support the team to meet targets while maintaining high-quality standards.

Skills

Communication skills

Organisational skills

Problem-solving skills

Attention to detail

IT proficiency

Job description

Overview

Bodyshop Service Advisor in the Dorking area. This is a fantastic opportunity to join an established and growing accident repair group with an excellent reputation for quality, teamwork, and professional development. You’ll be joining a forward‑thinking organisation that values its people, rewards achievement, and offers genuine career progression within a supportive environment.

Basic £30,000, OTE £34,000. Working hours: 8:00am–5:30pm, Monday to Friday, with 1-in-4 Saturday mornings. Refurbished, industry‑leading site. Ongoing training and development.

Location: Dorking area.

Please apply with your current CV.

Responsibilities

• Act as the main point of contact for customers throughout the repair process
• Coordinate communication between customers, technicians, and insurers
• Prepare accurate estimates, manage repair documentation, and oversee job progress
• Deliver outstanding customer service, ensuring every experience is smooth and professional
• Support the team to meet targets while maintaining high quality standards

Requirements

• Proven experience as a Service Advisor, ideally within a bodyshop or automotive environment
• Excellent communication, organisational, and problem‑solving skills
• Strong attention to detail and IT proficiency
• A team‑oriented, proactive, and customer‑first attitude
• Full UK driving licence (maximum 6 points) required

Salary and Benefits

• Salary: £30,000 basic
• Bonus: Quarterly group bonus (£1,250) + annual performance bonus (£3,000)
• Hours: Monday–Friday 8:00am–5:30pm; 1 in 4 Saturdays 8:00am–12:00pm
• Holidays: 23 days + bank holidays
• Benefits: Comprehensive company benefits package and ongoing training
• Parking: Local parking available

Additional Information

This is a great chance to join a respected and stable accident repair group where hard work is recognised and career growth is encouraged. Apply now!