Bodyshop Manager

Tru Talent; Penrith; On-site; GBP 40,000 - 60,000; Full time

Job summary

Tru Talent is seeking a Bodyshop Manager/Bodyshop Controller/General Manager to lead the day-to-day delivery of excellent customer service and site profitability. You will motivate and manage the team to deliver quality repairs on time, every time.

The role requires proactive customer journey control from booking to return, with a focus on financial results, resource management, and supplier relationships. Autoflow familiarity is highly desirable but not essential.

Qualifications

• Delivery of proactive performance management.
• Experience in staff recruitment and HR policy adherence.
• Familiarity with Autoflow is desirable.

Responsibilities

• Deliver financial results in line with budget.
• Manage site resources to optimise profitability.
• Oversee work provider and supplier relationships.
• Ensure compliance with Health & Safety and standards.
• Implement structured performance management processes.

Skills

Delivery of proactive performance

Staff recruitment

HR policies

Tools

Autoflow

Job description

Bodyshop Manager / Bodyshop Controller / General Managerfor our body shop to facilitate and oversee the day-to-day delivery of excellent customer service and site profitability by motivating, supporting and managing their team to deliver a quality repair -on time, every time.

The successful candidate will deliver exceptional market-leading customer service by actively managing the delivery of a first-class customer service journey. This will be achieved by the

Bodyshop Manager / Bodyshop Controller / General Manager exercising a proactive control of the customer experience, from initial booking into the final return of the vehicle.

Responsibilities of a Bodyshop Manager / Bodyshop Controller / General Manager:

• To deliver financial results in line with agreed budgeted requirements
• To manage site resources and costs to optimise capability and profitability
• To actively and effectively manage work provider and supplier relationships
• To manage compliance to all company processes as well as current Health & Safety, PAS125 and manufacturer standards.
• To deliver structured individual performance management processes

We are looking for somebody with a full driving licence, a professional appearance, excellent communication skills and the ability to show a calm, confident approach.

Skills and Qualifications of a Bodyshop Manager / Bodyshop Controller / General Manager

• Delivery of proactive performance management
• Staff recruitment and current HR policies
• Autoflow experience is a

MUST

Ideally, we are looking for somebody with an in-depth knowledge of current management systems (Autoflow) and tools as well as the ability to interpret printed estimating package information; however, this is not an essential requirement, but very desirable.