Bodyshop Estimator

TN United Kingdom; Hailsham; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a skilled Bodyshop Estimator to join their dynamic team in Eastbourne. This role involves interpreting customer instructions, producing accurate repair estimates, and maintaining high-quality standards in a busy bodyshop environment. The ideal candidate will excel in customer service and negotiation while ensuring compliance with quality procedures. Join a collaborative team where your expertise will contribute to delivering exceptional service and maintaining strong relationships with customers and insurance partners.

Qualifications

• Experience in estimating vehicle repairs and understanding of quality procedures.
• Ability to interpret customer instructions and document estimates accurately.

Responsibilities

• Interpret customer instructions and complete vehicle repair estimates.
• Liaise with customers and insurance companies regarding estimates.

Skills

Customer Service Skills

Negotiation Skills

Attention to Detail

Quality Control Knowledge

Job description

Job Title: Bodyshop Estimator

We are working with a busy Bodyshop in Eastbourne who is looking to recruit a Bodyshop Estimator to work in their busy operation.

Location: Eastbourne, East Sussex

Responsibilities:

1. Correctly interpret Customer or internal instructions and complete estimates and associated documentation, following documented Quality Procedures.
2. Examine vehicles and produce estimates for repairs; liaise and negotiate with Customers and Insurance Companies as required.
3. Monitor estimate/conversion rate.
4. Ensure that all necessary information is obtained and recorded, as required by documented procedures.
5. Maintain professional appearance and manner to present the best possible image to Customers, in accordance with Company Policy.
6. Maintain good working relationships with Customers and other dealership staff.
7. Record any Customer complaints or non-conformance of the Quality System and implement appropriate corrective actions by following documented procedures.
8. Carry out any further duties within capabilities, as requested by management, which may include visiting Customers and working outside normal hours.