Bodyshop Advisor

Stoneacre Motor Group; Tees Valley; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading automotive group in Tees Valley is seeking a Bodyshop Administrator to provide exceptional administrative support and customer service. The ideal candidate will have strong communication skills, administrative experience, and a commitment to customer satisfaction. This role offers industry-leading salary, training, and career progression opportunities.

Benefits

Industry leading competitive salary

Bonus scheme

Training and development programmes

Career progression opportunities

Workplace pension scheme

Uniform provided

Employee discounts

Wellness programme

Free parking

Qualifications

• Previous Bodyshop Administration experience is helpful but not essential.
• Computer literate with Microsoft Office and Excel.
• Excellent communication and organization skills.

Responsibilities

• Assist Bodyshops in daily controls and provide administrative support.
• Qualifying and processing customer insurance claims.
• Communicate effectively to deliver customer satisfaction.

Skills

Customer service

Administrative experience

Organizational skills

Communication skills

Microsoft Office

Tools

Kerridge/CDK

Job description

About the Role

We are excited to be recruiting for a Bodyshop Administrator. This is an unrivalled opportunity to join one of the UK's fastest growing motor groups.

This is a fantastic opportunity to take the next step into your customer service and administrative development and become the best of the best.

You will be responsible for assisting the Bodyshops in daily controls and provide exceptional administrative support and the highest level of customer service to our customers. If you have a passion for working in a busy high-pressured environment then what are you waiting for…Apply today!

As a Bodyshop Administrator, you will be a valued team member committed to delivering accurate administrative documents and the best customer service that exceeds our customers' expectations. You will make each Stoneacre customer feel valued, and provide the highest level of after sales customer care, all whilst contributing towards making Stoneacre the Number One Motor Group.

What we offer

• Industry leading competitive salary
• Bonus scheme
• A range of training and development programmes
• Industry leading career progression opportunities
• Contributory workplace pension scheme
• Uniform provided
• Long service reward
• Customer introduced reward
• Employee discounts
• Access to discounts on retailers, restaurants, holidays and much more
• Wellness programme
• Free parking

An average day as a Bodyshop Administrator

An average day as a Bodyshop Administrator...

• Prioritising Workload From Centralised Email Inbox
• You will work efficiently and effectively alongside the Bodyshop Managers, receptionists and Parts department.
• Qualifying and processing customer insurance claims
• Booking estimate appointments and repair appointments
• Maintain a professional manner at all times.
• Communicate effectively, in person, by telephone or email to deliver premium customer advice and satisfaction at all times.
• Building rapport with internal sites / staff and external customers
• Dealing with own customer claims and keep customers ‘up to date' daily

About You

• Previous Bodyshop Administration experience within the automotive industry would be helpful but administrative experience in another environment will be considered as full training can be given.
• Previous experience of using Kerridge/CDK or a similar system would be advantageous but is not essential.
• You will be computer literate, especially Microsoft Office and Excel
• You will have excellent communication and organisation skills.
• Committed to providing excellent customer service and thrive in a busy high-pressured environment.
• We want you to love what you do – The rest will come naturally.

Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves.