BNS Jobs: Client Relationship Manager, Bristol, Full Time

BNS Limited; Bristol; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player in property services is seeking a Client Relationship Manager to enhance client interactions and ensure high-quality service delivery. This exciting role involves managing communal areas, building strong relationships with clients, and ensuring effective communication across departments. The ideal candidate will have at least 2 years of block management experience, excellent customer service skills, and a proactive approach to client communication. Join a company that values teamwork and offers competitive benefits, including hybrid working opportunities and funded training development. If you're ready to make a positive impact in a dynamic environment, this role is for you.

Benefits

Wettbewerbsfähiges Gehalt

Urlaubsanspruch

Finanzierte Weiterbildung

Karriereentwicklungsmöglichkeiten

Hybrides Arbeiten

On-Site-Parkplatz

Bonus für Empfehlungsprogramme

TOIL für Stakeholder-Meetings außerhalb der Arbeitszeiten

Qualifications

• Mindestens 2 Jahre Erfahrung im Blockmanagement erforderlich.
• Starke Kommunikations- und Kundenservicefähigkeiten sind wichtig.

Responsibilities

• Verwaltung interner und externer gemeinschaftlicher Bereiche.
• Aufbau von Beziehungen zu Kunden und Stakeholdern.

Skills

Kundenservice

Kommunikationsfähigkeiten

Zeitmanagement

Interpersonelle Fähigkeiten

Detailorientierung

Multitasking

Education

Mindestens 2 Jahre Erfahrung im Blockmanagement

Associate/Member Status von TPI (wünschenswert)

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Bespoke Software

Job description

BNS is a property services company based in North Bristol (BS16), servicing developments throughout the south of England and Wales. We offer fully bespoke packages to our clients, with our main service provisions of block management, maintenance and facilities management, service charge accounting, compliance and health and safety.

Here at BNS we pride ourselves on providing all-encompassing and transparent property services, giving clients a personal experience, which is reliable, responsive and proactive.

We are proud to be an equal opportunities employer and work hard to ensure that our work environment is a harmonious and rewarding one.

Due to increased and diversified market share, contributing to continued growth and development, the need for a Client Relationship Manager has been identified.

Your role as a Client Relationship Manager will be to manage internal and external communal areas of a variety of Leasehold, Right to Manage, RMC and Freehold Developments. Build good relationships with clients and customers. Communicate updates across all supportive BNS departments to the client of developments on their scheme.

The Role Will Include:

• Delivering a high customer service to our clients and customers.
• Communicating coherently and positively in written and verbal form.
• Updating our bespoke online portal with scheme developments.
• Managing communal areas of a variety of leasehold and freehold developments.
• Managing the Property Management inbox and calls.
• Liaising with a range of stakeholders, in particular colleagues, clients, contractors, landlords and residents to ensure quality service provision.
• Undertake site inspections and report actions through our bespoke portal, to ensure our managed blocks are maintained and serviced to a high standard.
• Attend and chair meetings with clients and external stakeholders.
• Financial management to include preparation of Service Charge estimates, review of expenditure and improving the financial position of developments.
• Positively collaborating across the portfolio, working alongside assistive departments such as accounts, compliance, facilities and Health & Safety and lead the communication with the stakeholder.

Other Tasks Commensurate With This Role Will Include:

A successful candidate will bring a high level of customer service and strong communication skills whilst having a keen eye for detail and the ability to multitask in a fast-paced growing environment.

Required:

• At least 2 years Block Management experience.
• Friendly, professional and driven nature.
• Strong communication and interpersonal skills both written and spoken.
• Customer service champion: Positive rapport and relationship building with clients.
• Proactive and prompt attitude to client communication.
• Ability to work within structure and adherence to SLA’s and KPI’s.
• Hardworking with a key desire to have a positive influence on interaction with customers and clients.
• Good time management and the ability to work under pressure.
• Excellent IT skills – Word, Excel, Outlook and bespoke packages.
• Self-motivated and passionate about working as part of a team.
• Proactive, receptive and adaptable to change whilst being diligent and providing ideas to encourage growth and efficiencies.
• Driving licence.
• Evidence of eligibility to live and work in the UK.
• Associate/Member status of TPI desirable.

Benefits:

• Competitive salary and holiday package.
• Funded Training Development.
• Opportunity for career development.
• Hybrid and flexible working opportunities.
• On-site parking.
• Referral Scheme bonus.
• TOIL for out of hours Stakeholder meetings.

18 Badminton Road, Downend, Bristol, BS16 6BQ

Based in Bristol, BNS offers block management, development and maintenance services, and facilities management services throughout the south of England and Wales.

BNS covers a wide area including Bristol, Bath, Weston-Super-Mare, Gloucester, Cheltenham, Hereford, Forest of Dean, Chepstow, Newport, Cardiff, Swansea, Cheddar, Taunton, Yeovil, Exeter, Swindon and Reading.

Learn more about our associations, bodies & partnerships.