BMS Service Contract Manager/Support Engineer

Impact Control Systems Limited; Leeds; On-site; GBP 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a BMS Engineer, blending technical expertise with account management. This role offers the chance to enhance energy efficiency and build strong client relationships while managing service contracts across Yorkshire. With a focus on career development, you will have the opportunity to progress into a Service Manager position. The company values your contributions in a supportive team environment, providing a competitive salary, performance-related bonuses, and various perks to ensure your success and well-being. If you are passionate about delivering excellent service, we want to hear from you!

Benefits

Company car or car allowance

Life assurance scheme

Retail and leisure discounts

Private health care

Qualifications

• Proven experience in BMS engineering with strong system knowledge.
• Exceptional communication skills for technical and non-technical audiences.

Responsibilities

• Conduct PPM visits, ensuring checks of controllers and field equipment.
• Manage service contracts and act as primary client contact for escalations.

Skills

BMS engineering

Communication skills

Organizational skills

Problem-solving

Account management

Mentoring

Health and safety compliance

Job description

We are looking for a motivated and experienced BMS engineer to join our team as a Service Account Manager/Support Engineer. The successful candidate will join our Leeds office team to work on existing service contracts across the Yorkshire region. This dual-role offers the opportunity to blend technical expertise with account management, enabling the successful candidate to develop their career in both fields with a long term goal that the role will progress into Service Manager for the region.

Key responsibilities will include but not be limited to:

• Conduct Planned Preventative Maintenance (PPM) visits on large-scale maintenance contracts, ensuring comprehensive checks of controllers, field equipment, and associated systems.
• Deliver detailed and professional reports following site visits, outlining findings, recommendations, and actions taken.
• Proactively identify energy-saving opportunities and provide recommendations to clients to enhance system efficiency.
• Respond swiftly to reactive call-outs, diagnosing issues effectively and implementing timely solutions to minimise downtime for the client.
• Carry out high-quality remedial works, including controller upgrades and panel modifications.
• Provide on-site guidance to clients, simplifying complex technical details to ensure they understand system functionality and outcomes of visits.
• Support and mentor trainee service engineers, helping to build a strong and knowledgeable team.
• Adhere to health and safety policies and procedures, ensuring all work meets compliance standards.

Account Management:

• Manage and oversee multiple service contracts, ensuring that performance standards, PPM schedules, and contract requirements are consistently met.
• Act as the primary point of contact for client escalations, addressing service performance issues promptly and professionally.
• Build and nurture client relationships through regular progress meetings, site visits, and proactive communication.
• Maximise business opportunities by maintaining awareness of on-site engineers’ activities and findings.
• Prepare and deliver quotations aligned with company procedures, ensuring accuracy and alignment with client specifications.
• Support on-site service engineers with comprehensive contract and site-specific information.
• Take ownership of the Profit & Loss (P&L) for each assigned contract, ensuring financial targets are met.
• Liaise with suppliers to stay informed about the latest products and innovations relevant to client needs.
• Collaborate with the sales team to share client relationships, identify cross-selling opportunities, and contribute to overall business growth.

Key Skills and Qualifications:

• Proven experience in BMS engineering, with a strong understanding of system controllers, field equipment, and energy-saving principles.
• Exceptional communication skills, with the ability to explain technical concepts to both technical and non-technical stakeholders.
• Strong organisational skills to manage multiple contracts, schedules, and client relationships effectively.
• A proactive approach to problem-solving and a commitment to delivering high-quality work.
• Experience in account management or a similar client-facing role is highly desirable.
• Ability to mentor and support junior engineers, fostering a collaborative and growth-oriented team environment.
• Familiarity with health and safety policies, ensuring compliance in all aspects of work.

This is a unique opportunity to join a forward-thinking company and play a pivotal role in the growth of our service department. Our long term goal is for the successful candidate is to develop into Service Manager for the region. If you are passionate about delivering excellent service, building strong client relationships, and driving energy efficiency, we want to hear from you.

A competitive salary is on offer with a sales performance related bonus. We will assist with your career development both in technical and managerial skills and will provide a supportive team environment where your contributions will be valued. We offer a company car or car allowance, life assurance scheme, retail and leisure discounts and private health care.

To apply for the role please send your CV to [e-mail].

We are unable to support overseas applications at this time.