BMJ Technology Support Agent

Bmj Group; Greater London; Hybrid; GBP 35,000 - 37,000; Full time

Benefits offered by this job

Flexible Work and Workplace Perks

Generous pension contributions

Job summary

BMJ Group in London is seeking a proactive IT Support professional for 1st/2nd line technical support across Google Workspace, Zoom, and hardware provisioning. The role requires two days in the Head Office and office cover during annual leave, with relocation of access and training for new staff.

You will manage user accounts, assist with GDPR requests, and support cyber security awareness while handling FreshService tickets per SLAs. Strong English and IT literacy are essential.

Qualifications

• Previous experience on a technical support helpdesk using Freshservice.
• Excellent English written and verbal communication.
• Good working knowledge of Win11, MS365, Adobe CC, Mac OS, iOS & Android.

Responsibilities

• Supporting BMJ staff on a range of business services primarily Google Workspace and video conferencing/telephone applications that include Zoom.
• Managing user accounts, troubleshooting reported issues, advising on use/best practice, account administration.
• Co-ordinating on and offboarding tasks as staff join and leave BMJ: enabling and disabling access to applications, new starter training, supply of laptops and other hardware peripherals.
• Assisting with GDPR discovery and Data Subject Access requests.
• Supporting BMJ cyber security practices via review and management of suspicious emails and testing/raising staff awareness.
• Manage tickets raised in BMJ Technology Helpdesk application (FreshService) in line with company SLAs and KPIs.
• Onsite support to users of the BMJ space.

Skills

English communication

FreshService

Windows 11

MS365

Mac OS

iOS & Android

Cyber security knowledge

Adobe CC

IT literacy

ITIL knowledge

Tools

FreshService

Job description

Location: London - at least two days in the office

Application Closing Date: 11th November 2026

Job Purpose

We’re looking for a proactive and customer-focused professional to become a key part of our BMJ Technology Support team. In this role, you’ll be the go-to person for delivering both remote and onsite 1st & 2nd line support, helping colleagues get the best out of their technology every day.

From troubleshooting applications and equipment to ensuring smooth day-to-day facilities support, you’ll play a vital role in keeping our teams connected and productive across a wide range of technology services.

This is an excellent opportunity for someone who enjoys problem-solving, thrives on variety, and wants to make a real difference to the way people work.

The post holder will be required to work from our Head Office for at least two days per week and to provide office cover when colleagues are on annual leave, with the same support provided for them in return.

Responsibilities

Supporting BMJ staff on a range of business services primarily Google Workspace and video conferencing/telephone applications that include Zoom

Managing user accounts, troubleshooting reported issues, advising on use/best practice, account administration

Co-ordinating on and offboarding tasks as staff join and leave BMJ: enabling and disabling access to applications, new starter training, supply of laptops and other hardware peripherals

Assisting with GDPR discovery and Data Subject Access requests

Supporting BMJ cyber security practices via review and management of suspicious emails and testing/raising staff awareness

Manage tickets raised in BMJ Technology Helpdesk application (FreshService) in line with company SLAs and KPIs

Onsite support to users of the BMJ space

Skills, Experience & Qualifications

Previous experience of working on a technical support helpdesk using Freshservice

Strong written and verbal communication skills in English

Good standard of IT literacy

Good working knowledge of Win11, MS365, Adobe CC, Mac OS, IOS & Android mobile devices

Understanding of Cyber Security products such as Sentinel1 , Mimecast, Cisco Umbrella

ITIL (Information Technology Infrastructure Library) an advantage

Excellent interpersonal and organisational skills, able to prioritise and manage a varied workload in line with SLA’s and target

Applicants must be based in the UK and have the appropriate right to work in the UK. Visa sponsorship is not available for this role.

Why work for us

Help us create a healthier world. We are a global healthcare knowledge provider. We publish The BMJ, one of the world’s most impactful medical journals and over 70 influential speciality journals. We offer digital tools to help health professionals worldwide tackle critical healthcare challenges. Find out more about us here .

Flexible Work and Workplace Perks

We’re committed to flexible working that supports both your needs and the requirements of the role.

Generous double-matching employer pension contribution, up to 12%

Discounted dental and travel insurance

Seven x salary life assurance cover and a generous income protection package

Discounted gym membership, cycle-to-work and season ticket loan

Discounts for retail and leisure products through yourReward

Work-life balance and wellbeing

Twenty-five days holiday + bank holidays + a BMJ Day off.

Additional holiday through long service; buy up to 5 additional days

Leave for moving house, volunteering or getting married

Concierge service Seniorcare by Lottie

Equity, Diversity and Inclusion

Equity, Diversity and Inclusion are not buzzwords to us, but fundamental company priorities

We believe that a diverse workforce brings unique strengths and insights, enabling us to better serve our customers and drive positive change in our industry.

If you are from an under-represented or historically marginalised community, we are particularly interested in hearing from you.

Join our employee-led networks focusing on Gender, Race and Cultural Diversity, Sexual Orientation, Mental Health and Well-being, Parents and Carers and Age.

Disability Confident Committed employer

Learning & Development

Career Coaching

Opportunities to pursue professional development

• Salary £35,000 - £37,000 (depending on experience)
• Frequency Annual
• Job Reference bma/TP/8588/1282
• Contract Type Permanent
• Closing Date 11 November, 2026
• Location London - at least 2 days in the office , United Kingdom