Bloomberg Technical Support Specialist (French Speaker) - Financial Solutions | London, UK

Bloomberg; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading financial services firm in London seeks a Technical Support Specialist fluent in French. Responsible for providing exceptional technical service to clients, troubleshooting issues, and ensuring effective communication with partners. The ideal candidate will have a strong background in customer service and technical support, showcasing excellent multitasking skills in a fast-paced environment.

Qualifications

• Proven customer service excellence in technical environments.
• Fluency in English and French is mandatory.
• Proven knowledge of network protocols and router commands.
• Experience supporting technology across multiple platforms.

Responsibilities

• Provide technical services to Bloomberg clients.
• Support Bloomberg's software, network, and hardware offerings.
• Troubleshoot application issues and hardware problems.
• Collaborate with internal and external partners for service quality.
• Manage high volumes of simultaneous calls and tickets.

Skills

Customer service excellence

Fluency in English and French

Router commands knowledge

Network protocols

PC hardware experience

Interpersonal skills

Aptitude for multitasking

Tools

VMWARE

CITRIX

Excel with Macro and VBA

Job description

Bloomberg Technical Support Specialist (French Speaker) - Financial Solutions

Bloomberg Technical Support Specialist (French Speaker) - Financial Solutions

Bloomberg London, United Kingdom Apply now Posted 1 month ago Permanent Competitive

Bloomberg Technical Support Specialist (French Speaker) - Financial Solutions

Bloomberg London, United Kingdom Apply now

Bloomberg Technical Support Specialist (French Speaker) - Financial Solutions

Location
London

Business Area
Sales and Client Service

Ref #
10042322

Description & Requirements

Bloomberg's Technical Support specialists are the very best in global front line support. We are responsible for supporting Bloomberg's variety of products and services across multiple connectivity mediums. We are a high-profile team that requires the best in technical troubleshooting.

What's The Role?
As a Technical Support Specialist, you will provide both new and existing Bloomberg clients with platinum technical service. You'll offer sophisticated technical skills to resolve issues and work closely with a range of partners to deliver access to the Bloomberg infrastructure while meeting our clients' connectivity needs. You will be responsible for communicating with key accounts while collaborating closely with market data and technology personnel as well as telecommunication providers, service vendors, and a variety of internal partners to ensure the highest quality of service to our customers. If you wish to be involved in an exciting, fast-paced opportunity that allows you to fully utilize your communication, technical, and troubleshooting skills while gaining insight into the global financial markets - then this may be the opportunity for you.

We'll Trust You To:

• Be a self-starter with a passion for technology and a desire to continue to learn
• Have proficiency at multitasking in a dynamic environment
• Be dedicated to providing exceptional customer service
• Support Bloomberg's software, network and hardware offerings while coordinating with clients and partners
• Fix, supervise, handle, and maintain of all Bloomberg's private IP network including connectivity and infrastructure
• Integrate and support Bloomberg products and services into our clients' environments including fixing and debugging application issues
• Troubleshoot hardware on virtual environments (VMWARE, CITRIX, etc.)
• Demonstrate excellent stakeholder management skills when taking care of telco vendors globally (AT&T, Verizon, Telefonica, BT) to report and raise service impact issues on tail circuits
• Multitask to prioritize a high volume of simultaneous calls, instant message and tickets, alongside team related tasks and initiatives
• Thrive in a fast-paced team, whilst demonstrating adaptability in a constantly evolving environment

You'll Need To Have:

• Proven excellence in customer service
• Fluency in English and French (Written & Spoken)
• Proven knowledge of router commands, network protocols (such as SFTP, TCP, UDP, BGP, RIP, etc.)
• Experience with communicating and coordinating with internal/external partners
• A real passion and proven experience of supporting technology across a multitude of platforms
• A solid grasp of PC hardware, operating systems and software suites (Windows & Mac OS, Office Suite)
• Superb interpersonal skills
• Demonstrate an ability to remain calm under pressure
• An aptitude for multitasking

We'd Love To See (Nice To Have):

• Knowledge of telecommunication lines, basic network design, and security
• CompTIA A+, CCNA or NET+ certification
• Sophisticated Excel knowledge including Macro and VBA and ability to crunch and analyse data
• Message protocols knowledge including FIX 4.0, FIX 4.2, and Fix 4.4

What is Bloomberg?Our teams unleash the power of information and technology to organize, understand, and improve our world. Our 325,000+ global cust...

Boost your career

Find thousands of job opportunities by signing up to eFinancialCareers today.