Blood Donation Team Assistant (Bank)

NHS BLOOD AND TRANSPLANT; Wolverhampton; On-site; GBP 21,000 - 25,000; Full time

Job summary

NHS Blood and Transplant is seeking a Blood Donation Team Assistant to support donors and sessions across multiple locations. You will care for donors after donation, help with refreshments, and keep accurate records, while contributing to safe and efficient session operations.

The role is bank-based with variable hours, including evenings, weekends and holidays, and may involve travel up to two hours to different session sites. Full training and ongoing support are provided.

Qualifications

• Full training and ongoing support provided.
• Customer service oriented and able to work in a team.

Responsibilities

• Make a meaningful contribution to the donor experience by providing excellent care and customer service in the post donation recovery area.
• Support donors throughout their visit by preparing and distributing refreshments and maintaining close observation following donation.
• The role will require you to be available on a bank to work variable hours and days, including evening shifts, weekends and bank holidays with appropriate notice.
• Blood collection takes place in a variety of locations, requiring you to undertake journeys in our vehicles or in your own vehicle for up to 2 hours.
• You will be required to load, unload, assemble and dismantle equipment on a daily basis including heavy objects of up to 13 kgs.
• Help create a safe environment for donors, colleagues and visitors by maintaining high standards of health, safety and infection control.

Skills

Customer service

Record keeping

Team support

Job description

It takes all types of people to help save and improve lives. As a Blood Donation Team Assistant, youll play an important part in delivering a positive experience for our donors and supporting our donation teams across a variety of session locations.

Youll help care for donors after they have donated, prepare refreshments, make appointments and maintain accurate records, while helping to ensure sessions run safely and efficiently.

This is a rewarding opportunity to contribute to a service that makes a real difference every day.

Youll receive full training and ongoing support to develop new skills in a team environment where caring for donors, maintaining quality standards and delivering excellent customer service are at the heart of everything we do.

Main duties of the job

• Make a meaningful contribution to the donor experience by providing excellent care and customer service in the post donation recovery area.
• Support donors throughout their visit by preparing and distributing refreshments and maintaining close observation following donation.
• The role will require you to be available on a bank to work variable hours and days, including evening shifts, weekends and bank holidays with appropriate notice.
• Blood collection takes place in a variety of locations, requiring you to undertake journeys in our vehicles or in your own vehicle for up to 2 hours.
• You will be required to load, unload, assemble and dismantle equipment on a daily basis including heavy objects of up to 13 kgs.
• Help create a safe environment for donors, colleagues and visitors by maintaining high standards of health, safety and infection control.

It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, youll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need.

Our three core values are what set us apart. They guide and inspire everything we do. By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too.